Dealers know “getting the deal bought” is a crucial part to turning inventory. With that factor in mind, Edmunds.com put together recommendations for when potential buyers should and should not grant F&I managers permission to run a credit check, since extraneous credit checks could put an unnecessary dent in a credit score. “Dealerships usually offer […] [Read More]

Showing a surge in activity to begin 2013, the latest RDN Monthly Analytics Update indicated January recovery volumes surged 14 percentage points higher than the December level. Furthermore, the January reading came in 8 percentage points higher than year-earlier levels. Adding to that upward movement, RDN indicated January recovery orders soared 24 percentage points higher […] [Read More]

Leasing has been on an upward trek the past few years, and it appears that uptick only continued in March. During the first few days of this month, lease penetration was sitting north of 27 percent, which represents more than a 5-percent year-over-year gain, according to CNW Research. Data from CNW and ADESA Analytical Services […] [Read More]

One of the trends that we’ve noticed over the last couple of years is the debate over gross and turn. Since the recession, there has been an isolated movement to treat all cars as commodities and be willing to take less gross on every unit. Ever run into a Carmax buyer at an auction? You’ll […] [Read More]

According to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study released earlier this week, overall customer satisfaction with service at a dealer facility has increased to 797 (on a 1,000 point scale), up significantly from 787 in 2012. And the study found that buyer loyalty is directly connected to a dealership’s […] [Read More]

A North Carolina dealership was the scene of a Pepsi commercial that has been piling up millions of YouTube views and laughs, as viewers have tuned in to see the harried but hilarious reaction of a salesman sitting next to a disguised Jeff Gordon during a test-drive of a Chevrolet Camaro. [Read More]

It looks like efforts within the dealership to ensure that service customers leave happy are paying off. According to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study released Wednesday, overall customer satisfaction with service at a dealer facility has increased to 797 (on a 1,000 point scale), up significantly from 787 […] [Read More]

Primeritus Financial Services announced the sale of two of its subsidiaries on Wednesday. Officials confirmed that Primeritus sold Repossessions Unlimited operating in Florida and Extreme Recovery in California.    In the first transaction, Chris Fazio purchased Primeritus’ ownership in Repossessions Unlimited.  As sole owner of Repossessions Unlimited, officials said Fazio will continue to provide recovery services […] [Read More]

Organizers of the Auto Remarketing Canada Conference, presented by CarProof, are  excited to announce the latest additions for this year’s agenda.   Joining this year’s Day Two keynote panel is Sarah Hill, social media manager for Toyota Canada Inc. On Tuesday morning, April 23, Canada’s top remarketing executives take the stage for a keynote panel […] [Read More]

It may be time for dealers in Canada to cater to younger audiences. According to the 2012 Consumer Retail Experience Study from J.D. Power and Associates, a critical step in attracting more business from young buyers is increasing advocacy among current customers. J.D. Power contends the Canadian automotive industry needs to put aside “labels or […] [Read More]