The Auto Remarketing Canada 2013 Conference, presented by CarProof, is already well on its way for setting a new attendance record. Last year's conference brought more than 400 industry personnel together, and this year’s attendee list is trending in the same direction. To see the pre-show attendee list, click here. [Read More]

In light of predictions pointing to stronger used supply this year, Auto Remarketing reached out to three leading remarketing industry experts to see what five points of advice they have for dealers to get the most out of this changing dynamic. Here is what NADA Used Car Guide’s Jonathan Banks, Black Book’s Ricky Beggs and […] [Read More]

Used-car prices are likely to soften some this year, according to the latest RVI Risk Outlook, and it appears this trend will not stop anytime soon. In fact, it appears this decline will accelerate. After an anticipated 0.2-percent year-over-year downturn in the RVI Used Car Price Index for 2013, the firm is projecting used-car prices […] [Read More]

Dealers know “getting the deal bought” is a crucial part to turning inventory. With that factor in mind, Edmunds.com put together recommendations for when potential buyers should and should not grant F&I managers permission to run a credit check, since extraneous credit checks could put an unnecessary dent in a credit score. “Dealerships usually offer […] [Read More]

Showing a surge in activity to begin 2013, the latest RDN Monthly Analytics Update indicated January recovery volumes surged 14 percentage points higher than the December level. Furthermore, the January reading came in 8 percentage points higher than year-earlier levels. Adding to that upward movement, RDN indicated January recovery orders soared 24 percentage points higher […] [Read More]

Leasing has been on an upward trek the past few years, and it appears that uptick only continued in March. During the first few days of this month, lease penetration was sitting north of 27 percent, which represents more than a 5-percent year-over-year gain, according to CNW Research. Data from CNW and ADESA Analytical Services […] [Read More]

One of the trends that we’ve noticed over the last couple of years is the debate over gross and turn. Since the recession, there has been an isolated movement to treat all cars as commodities and be willing to take less gross on every unit. Ever run into a Carmax buyer at an auction? You’ll […] [Read More]

According to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study released earlier this week, overall customer satisfaction with service at a dealer facility has increased to 797 (on a 1,000 point scale), up significantly from 787 in 2012. And the study found that buyer loyalty is directly connected to a dealership’s […] [Read More]

A North Carolina dealership was the scene of a Pepsi commercial that has been piling up millions of YouTube views and laughs, as viewers have tuned in to see the harried but hilarious reaction of a salesman sitting next to a disguised Jeff Gordon during a test-drive of a Chevrolet Camaro. [Read More]

It looks like efforts within the dealership to ensure that service customers leave happy are paying off. According to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) Study released Wednesday, overall customer satisfaction with service at a dealer facility has increased to 797 (on a 1,000 point scale), up significantly from 787 […] [Read More]