Dealership employee satisfaction rising, but long-term retention still an issue
Monday, Oct. 27, 2025, 04:27 PM
VehicleLyfe data shows ‘loyalty crisis’ as dealership customer retention drops
Monday, Oct. 27, 2025, 02:22 PM
What’s in your customer’s garage could indicate direction of future purchase
Monday, Oct. 27, 2025, 01:55 PM
Analysis
PODCAST: Jeremiah Wheeler’s journey ‘From Dope and Despair to Leadership and Legacy’
Friday, Jul. 18, 2025, 10:47 AM
Auto Remarketing Staff
In no particular order, Jeremiah Wheeler is an auto industry executive. He’s a Used Car Week Hall of Famer. He holds an MBA from SMU. He’s a husband. A dad. And this week, he became a published author. Wheeler, who is president at DRN, MVTRAC and SCM, talked with Auto Remarketing senior editor Joe Overby […] [Read More]
From the editor: Dealer-focused used EV track adds extra seasoning to Used Car Industry Summit
Wednesday, Jul. 16, 2025, 04:22 PM
Joe Overby, Senior Editor
My Bojangles order is usually the classic: Cajun filet biscuit combo with cheese, fries with extra seasoning, sweet tea. But I also appreciate that North Carolina’s unofficial home of fried chicken is not afraid to experiment. They focus on their chicken-and-biscuit staples, but will add twists to the menu like wings, breakfast burritos, cheese biscuits […] [Read More]
COMMENTARY: The shifting sands of inventory & why dealers must look beyond the auction lane
Tuesday, Jul. 15, 2025, 01:53 PM
Brad Parker, DealNow.com
For years, the auction house has been a cornerstone of inventory acquisition for auto dealers. It offered a seemingly reliable pipeline of vehicles to replenish lots and meet consumer demand. However, the landscape has dramatically shifted, leaving many retailers to deal with a new frustration: the increasing difficulty of finding quality inventory without succumbing to […] [Read More]
Cherokee Media Group bringing Used Car Industry Summit to Miami in April
Tuesday, Jul. 15, 2025, 12:51 PM
Auto Remarketing Staff
Cherokee Media Group’s Bill Zadeits — who many industry leaders consider to be as cool as Will Smith — will also be saying, “Welcome to Miami” next spring. On Tuesday, Cherokee Media Group officially announced plans to host the Used Car Industry Summit on April 13-15 at Miami’s premier waterfront destination: the luxurious InterContinental Miami. […] [Read More]
BizzyCar report shows recalls soaring to 7.3 million vehicles in Q2
Monday, Jul. 14, 2025, 04:46 PM
Auto Remarketing Staff
Vehicle recalls spiked in the second quarter of 2025, according to the latest report from BizzyCar. The dealership recall management platform’s Q2 2025 Recall Report found more than 7.3 million vehicles were recalled between April and June, the most in more than a year and more than double the total of Q1. The report, which […] [Read More]
Tariffs far behind communications, service among complaints in reviews
Monday, Jul. 14, 2025, 04:14 PM
Auto Remarketing Staff
Tariffs have been the headline of the year in the auto industry. But to dealership customers, they’re not worth talking about — at least for now. According to customer review and reputation management platform Widewail’s latest research, released in its Q1 2025 Automotive Voice of the Customer Report, tariffs are just the tiniest blip on […] [Read More]
Service department AI now a ‘strategic imperative’ for dealerships, report says
Monday, Jul. 14, 2025, 03:10 PM
Auto Remarketing Staff
Charisma! Insights says artificial intelligence is no longer a theoretical promise for the future or even a “nice to have” for dealership service departments — it’s evolved into a “strategic imperative” and “a growing reality reshaping dealership operations from the ground up.” The dealership technology research and strategy firm’s new report, AI in the Service […] [Read More]
COMMENTARY: 5 ways dealerships can overcome and succeed amidst tariff disruptions
Monday, Jul. 14, 2025, 12:10 PM
Jim Press, Work Truck Solutions
The automotive industry is facing unprecedented times. From prolonged elevated interest rates to tariffs, dealers are navigating uncharted territory yet again. This new era demands bold decisions, long-term thinking, and strategic pivots. Here’s how smart dealers and general managers can win amid volatility — and why the commercial department may be the most resilient in […] [Read More]
70% of recall issues can be detected early using connected car data, report says
Friday, Jul. 11, 2025, 04:11 PM
Auto Remarketing Staff
Connected cars can provide entertainment, give directions and help prevent collisions. But according to a new report from AI-powered cloud-based data management platform Upstream, one thing they can do — but aren’t — is help reduce vehicle recalls. Upstream’s report, Under Pressure: Why After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data […] [Read More]
Used inventory aging as COVID gap continues to affect the market
Friday, Jul. 11, 2025, 11:41 AM
Andrew Friedlander, Associate Editor
Used-vehicle inventory is not just getting tighter. It’s getting older. Cox Automotive data presented during this week’s Q2 Manheim Used Vehicle Value Index call shows the significant impact the COVID pandemic has made on the current supply. The average age of vehicles sold at Manheim auctions is now 6.7 years. That’s up 24% from the […] [Read More]
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