CarMax is recognizing its associates’ commitment to customer service and their work in introducing new offerings such as its omni-channel platform during a challenging year. CarMax president and chief executive officer Bill Nash said “associates are the heart of CarMax” as the company said it will issue bonuses to 22,000 of those employees. More than […] [Read More]

Lithia Motors & Driveway announced Tuesday the retailer has acquired Fink Automotive Group, a move that continues to bolster Lithia’s presence in the Southeast. The group, based in the Tampa, Fla., area, is led by president Scott Fink and includes Hyundai of New Port Richey among its dealerships. That store, which was featured as Auto […] [Read More]

Avi Steinlauf says earning a spot on the Edmunds Five Star Dealer Awards list is an accomplishment in any year. “But given the unprecedented challenges that were thrown at dealerships across the country last year, this is truly a testament to the incredible effort made by dealers to go above and beyond for their customers,” […] [Read More]

Stellantis and Amazon are joining forces to help owners of one of the automaker’s iconic brands acquire additional merchandise to go along with their vehicle. The Dodge Store by Amazon officially opened its doors to automotive enthusiasts on Monday. Dodge//SRT fans now can shop hundreds of options for authentic licensed gear and merchandise across the […] [Read More]

A new nationwide brand campaign from Cars.com highlights what it describes as the breadth and depth of its first-party data, paired with smart matchmaking technology. With that breadth and depth, the Cars.com marketplace can connect its more than 20 million monthly unique car shoppers with the vehicles that meet their needs and budgets, according to […] [Read More]

Xcite Automotive, which performs digital merchandising for auto dealerships with tools such as automotive photography, 360 Spin video and lot tracking technology, is now included in the Jaguar Land Rover Certified program. Xcite vice president of strategic accounts Anne-Marie Cormier said because showroom visits are currently limited, vehicle visuals are crucial in the digital shopping […] [Read More]

Service providers of many stripes within digital vehicle retailing often remark about the “Carvana model” when touting their offering or discussing the general state of the industry. But how is Carvana really doing? Well, the company reported after the markets closed on Thursday that it finished 2020 with a 37% increase in retail units sold, […] [Read More]

CarMax is now offering consumers online vehicle appraisal offers through a new tool launched across the country this week. The online appraisal tool is designed to provide an offer on a customer’s car in less than two minutes, the company said. The offer is good for seven days and is subject to the vehicle’s mechanical […] [Read More]

A new vehicle home delivery service from Montway Auto Transport is an end-to-end automotive transportation service for dealers to provide estimated delivery dates and shipping prices on their website. The managed service handles shipping quotes and vehicle delivery updates in a single online portal. With this website-integrated widget, dealerships can expand their targeted audiences with […] [Read More]

Accident history is the No. 1 thing used-car shoppers look for in a vehicle’s history, according to CARFAX. The company said that although Americans are driving less because of the COVID pandemic, and accidents were down in the second half of last year, car dealers should know whether a vehicle has sustained damage. “Otherwise they […] [Read More]