A new initiative from vehicle-cleanliness and hygienic consulting company NuVinAir Global supplies free product, marketing materials and customer service to the company's franchisees who can assist frontline workers in combating COVID-19. The program is called NuVinCARES, and for one of its activities, NuVinAir's North Carolina franchisees provided law-enforcement officials with free products and services to treat […] [Read More]

Chances are, even the best preparedness efforts by world class companies didn’t include a plan for this level of uncertainty we’re all experiencing with COVID-19. It has, in many ways, been a level-setting moment that has put the auto industry on its heels. The situation isn’t pretty; there’s no spinning the reality of widespread furloughs, […] [Read More]

With a new video conferencing service from Gubagoo — a digital retailing and messaging provider for auto dealerships — dealers will be able to use any messaging platform to start face-to-face meetings with their customers. The new service is called Virtual Meetings, and Gubagoo said because of recent changes in the automotive retail environment, the […] [Read More]

North Carolina dealer Leith Cars says its new service provides customers with flexible vehicle purchase options, from home or any other convenient location for them. The company describes the service, “Leith Direct,” as “the safe, easy way to buy a car online.” With Leith Direct, customers can quickly go through each step and decide what […] [Read More]

Kerrigan Advisors sees the firm’s experience gained during the Great Recession prepared it to launch its latest service offering for dealerships. In the wake of the global economic shock caused by the coronavirus pandemic, Kerrigan Advisors on Monday added confidential financial restructuring and turnaround services for dealerships to its consulting practice. Stemming from deep experience […] [Read More]

Jasen Rice, founder of Lotpop, says there is potential for the certified pre-owned market to emerge from the COVID-19 pandemic as the "winner." But there's a catch. In this podcast, which follows up on a story from Auto Remarketing correspondent Jim Leman, Rice explains what it will take from automakers (and dealers) to make such […] [Read More]

All of CarMax’s more than 215 stores nationwide are now open in some capacity. The company announced that all stores are serving customers in need of vehicle service or repair work. In addition, more than 80% of CarMax’s stores across the country are serving customers needing to buy or sell a vehicle. CarMax said it […] [Read More]

A downloadable dealership performance directive from DealerMax discusses six “essential online sales processes” that it says are a requirement for the new online sales retail environment. Dealership support company DealerMax said its team of digital retail experts wrote the guide, titled, “Dealership 2020 Guide: Re-engineering Automotive Retail.” The team wrote the guide to give dealers […] [Read More]

Jay Maxwell, general manager of strategic operations of the Costco Auto Program, joins the show to discuss how the program and its partner dealers have adapted to COVID-19 stay-at-home orders, keeping customer, vendor and employee communication lines open and more. Plus, Maxwell shares some automotive success stories. To listen to this episode, click on the […] [Read More]

To support its dealer partners during the COVID-19 pandemic, TrueCar announced an extension for May invoices of the previously announced 50% automatic reduction to the April invoices of dealer partners in states where its pay-per-sale or performance-based billing arrangements are not currently available.  In a letter to dealers that are on TrueCar’s subscription billing model, […] [Read More]