Tier One Executive Search, which has focused on the automotive and manufacturing sectors for 20 years, said on Monday that it has named Elliott Duda as director of the company’s North American Retail Automotive Practice. Tier One senior partner Mark Thibodeau said in a news release that Duda has performed well on the manufacturing side […] [Read More]

Dealers are seeing their used-vehicle inventories grow, and for independents in particular, that is helping to create a rosier outlook. That was one of several findings in the Q4 2019 Cox Automotive Dealer Sentiment Index released Monday, which among other areas, covered the used-car operations of both franchised and independent dealers. Discussing overall results, Cox […] [Read More]

At Used Car Week in Las Vegas last month, senior editor Joe Overby caught up with Kerri Wise, who is vice president of industry education and industry relations. A frequent speaker at dealer events, Kerri shares her approach to sharing insights with dealers, her insights on used-car retail and digital, and more. Wise was one […] [Read More]

Carvana is building a $25 million vehicle inspection and reconditioning facility near Richmond, Va., the Virginia governor’s office announced Thursday. This is the second inspection and recon facility announced in the last four months involving Carvana, which recently began a similar project near Charlotte, N.C. It is estimated the Richmond-area recon facility will generate 400 […] [Read More]

Valeri Tompkins says that through a new Pentagon Federal Credit Union program, members can discover the Volvo brand “in an intimate way” through the PenFed Car Buying Service, which is powered by TrueCar. Tompkins is senior vice president at TrueCar, and she is referring to the Volvo PenFed Member Offer, which provides members of Pentagon […] [Read More]

Through a new program from the National Association of Minority Automobile Dealers, or NAMAD, dealers will be able to certify their non-branded used vehicles just as they do with their franchise brand certification. F&I product and services company C Berman Associates will produce and execute the program, and that company along with NAMAD will introduce […] [Read More]

A development that an expert on the topic discussed during Used Car Week 2019 arrived on Wednesday, involving older models that might be in your inventory or run sheet. The National Highway Traffic Safety Administration said another 1.4 million vehicles are being added to the massive Takata airbag recall. A letter written by Joshua Neff, […] [Read More]

Liberty Mutual Insurance and Safeco Insurance say they believe in the enduring value of independent agents. That belief is the reason the companies started the Agent for the Future award. The award recognizes independent insurance agencies that are adapting to meet customers’ changing needs and “driving the independent agent channel forward,” the companies said in […] [Read More]

When dealers do not refer used off-make buyers to sister stores within their auto group for service, the group loses up to $230,000 annually in potential customer pay revenue, or CP$, per store. That is one of the findings of Affinitiv’s Automotive Customer Loyalty study. The study notes that auto groups continue to boost used-car […] [Read More]

Children’s Healthcare of Atlanta is a non-profit pediatric clinical care provider that manages more than 1 million patient visits each year. During those visits, the family support team at Children’s Healthcare of Atlanta “helps kids feel like kids” by providing children with pediatric cancer services such as music therapy, visits from hospital facility dogs and one-on-one […] [Read More]