Federal Trade Commission senior attorney Lesley Fair compiled a list of seven recommendations for small businesses — which could certainly include dealerships — in an effort to overcome the challenges created by the coronavirus pandemic. “For small businesses, there’s never been a time when ‘business as usual’ has been so unusual,” Fair wrote on Wednesday […] [Read More]

In its effort to support dealerships and consumers during COVID-19, automotive marketplace CarGurus is implementing new digital safety and convenience features such as allowing shoppers to schedule a virtual vehicle walkaround with a dealership. CarGurus subscribing dealers in the United States, U.K., and Canada now have new methods to inform in-market shoppers about how they […] [Read More]

Auto ad tech company Dealers United is developing tools and resources to guide auto dealers during the COVID-19 crisis, including “Facebook Ad Playbooks” and templates for service and sales strategies for facing crisis challenges. Dealers United, a Facebook and Instagram advertising service for the auto industry, says dealerships and local businesses should have messaging and […] [Read More]

"The way we are streamlining the process, the way that consumers are shopping and that we are training to shop now, really is going to be the gold standard moving forward when we get out of this, hopefully as quickly as possible." Tim Cox of CarNow heard this from an upstate New York car dealer […] [Read More]

Toby Russell of online car marketplace Shift says the company realizes that auto sales have been hit hard by the COVID-19 crisis. “I think that the COVID environment is going to really cause an acceleration of the transition to online shopping,” said Russell, who is co-chief executive officer of Shift, in an interview with Auto […] [Read More]

If you’re like many Americans, there’s a good chance you have used curbside pickup in the last four weeks to secure your groceries, prescriptions or even takeout from your favorite restaurant. And now, CarMax is offering consumers that same option for car buying. The country’s largest used-car retailer announced Tuesday the launch of CarMax Curbside, […] [Read More]

The COVID-19 pandemic has impacted the retail automotive industry throughout the country, including the pre-owned side of the business. To drill down into how used-car sales are faring in one particular market – our own – Auto Remarketing turned to monthly analysis data from Cross-Sell Interactive, which is part of Dominion Dealer Solutions. Through Cross-Sell’s online […] [Read More]

Two new auto service programs are now available to help dealers during the COVID-19 pandemic, one providing data on closed repair order volume, which could help new-car dealerships understand and respond to changes in demand for vehicle maintenance and repairs. DriveSure is a customer retention product designed for new car dealerships, and it has compiled […] [Read More]

Dent Wizard International has partnered with the maker of a vehicle disinfection and long-term antimicrobial surface and air protection system that the company says meets the EPA’s criteria for use against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19. Dent Wizard, a provider of automotive reconditioning services and vehicle protection products, said that through […] [Read More]

Auto/Mate Dealership Systems knows how important online reputation is to a dealership. The company says its integration with Bluejay Reviews means auto dealerships can monitor and improve their online reputation. That happens through automatic sending of personalized emails and texts to customers after they visit the dealership. Auto/Mate Dealership Systems has completed all dealership management […] [Read More]