When dealers do not refer used off-make buyers to sister stores within their auto group for service, the group loses up to $230,000 annually in potential customer pay revenue, or CP$, per store. That is one of the findings of Affinitiv’s Automotive Customer Loyalty study. The study notes that auto groups continue to boost used-car […] [Read More]

Children’s Healthcare of Atlanta is a non-profit pediatric clinical care provider that manages more than 1 million patient visits each year. During those visits, the family support team at Children’s Healthcare of Atlanta “helps kids feel like kids” by providing children with pediatric cancer services such as music therapy, visits from hospital facility dogs and one-on-one […] [Read More]

Larry H. Miller Toyota Boulder will collect unwrapped toys through Dec. 10 to support the Boulder County Share-A-Gift program. Low-income parents living in the Boulder County School District will be invited to the “Toy Shop” for gifts, and children will be able to select from gifts such as arts and crafts, books and stocking stuffers. That […] [Read More]

Frederiek Toney says Ford Motor Co. is “acutely aware” of the current automotive service technician shortage. “The NADA Foundation’s Workforce Initiative is just one program Ford is supporting to raise awareness of and access to training and job opportunities in this growing field,” said Toney, who is president, global Ford customer service division. The NADA […] [Read More]

Sixty-five percent of consumers according to a recent survey want auto dealer websites to personalize vehicles of interest. But only 47% of dealer websites proactively recommend vehicles of interest based on the customer’s browsing behavior. The survey from Affinitiv, which is a marketing technology company serving automotive manufacturers and dealerships, found that the online shopping […] [Read More]

If dealers want to compare their November used-sales figures and have a more favorable assessment, the retail forecast from TrueCar’s data and analytics subsidiary, ALG, demonstrated how managers should look back a year ago rather than the previous month. ALG projected on Tuesday that used-vehicle sales are expected to reach 3,095,166 units in November. Should […] [Read More]

Since joining Holman Enterprises in 2010, Rick Tousaw has risen through the ranks to serve as senior vice president and general manager of ARI Canada before his most recent position as executive vice president and chief commercial officer for ARI. Holman recently appointed Tousaw to fill the newly created role of chief marketing officer. In […] [Read More]

Along with a pair of other dealership transactions involving Kerrigan Advisors, one of the dealer groups honored during the Used Car Awards given during Used Car Week 2019 recently added to its portfolio of rooftops. HGreg.com — the Tier 3 Dealer Group Award Winner in a program sponsored by TradeRev — recently completed its acquisition […] [Read More]

AutoNation said Friday it has named its next chief financial officer, bringing over Office Depot executive Joseph Lower. Lower, whose most recent post was Office Depot’s executive vice president and CFO, will take on that role at AutoNation starting Jan. 13 and report to chief executive officer Cheryl Miller. His background also includes time with B/E […] [Read More]

Carvana, the online used-car buying and selling platform launched in 2012 “to change the way people buy cars” is making good on that lofty promise if its third-quarter 2019 performance is an indicator. In his third-quarter earnings conference call with investors, co-founder, president, and chief executive officer Ernie Garcia III reiterated that promise. “Third quarter […] [Read More]