To continue the momentum started by our Women in Remarketing and Women in Auto Finance franchises, Auto Remarketing has launched Women in Retail, an awards program that specifically recognizes leaders on the retail side of the auto industry. This inaugural class of honorees represents dealerships, dealer groups, third-party providers, vendors and automakers, and consists of […] [Read More]

Laughing. You might not think of that as an important aspect of handling sales calls. But according to a new study, it is. A new report from conversational analytics company Marchex analyzed 6,200 U.S. auto dealership sales conversations in January. The endeavor showed top sales performers laughed during more than half of their calls. Marchex said […] [Read More]

Group 1 Automotive enhanced its financial resources this week to bolster its inventory and for other projects. The dealer group announced that it has completed a $1.8 billion five-year revolving syndicated credit facility with 23 financial institutions that will expire in June 2024. Group 1 said this facility can be expanded to $2.1 billion total […] [Read More]

On Tuesday, Morrie’s Automotive Group announced the appointment of Lance Iserman as chief executive officer of the organization that represents 14 brands at 13 different dealership locations. Iserman brings more than 30 years of leadership experience in the automotive dealership industry to his new role as CEO of Morrie’s. Most recently, Iserman served as chief […] [Read More]

If Hyundai dealership customers cannot stay in the plush waiting area while their vehicles are being serviced, store managers now have another option to keep their patrons satisfied. In the next several months, Hyundai dealers across the country that subscribe to Hailer service through CDK Global can give owners easy access to Lyft rides while […] [Read More]

This dealer made the journey from a youth rehabilitation center to become one of the best operators in the country. Otto Hahne, president of City of Cars in Troy, Mich., was named the 2019 National Quality Dealer of the Year by the National Independent Automobile Dealers Association to close NIADA’s 73rd annual Convention and Expo […] [Read More]

The upcoming Automotive Intelligence Summit is designed to help dealers get a better handle on the technological challenges Equifax identified on Tuesday. A new automotive survey from Equifax finds that dealers understand digital retail solutions, but may struggle in providing such solutions to customers. The online survey polled 135 dealers around the U.S. to get […] [Read More]

The National Independent Automobile Dealers Association’s says it awarded its newest Ring of Honor member because of his “commitment to independent dealers,” which “forged a relationship that has moved the used vehicle industry forward.” That newest Ring of Honor member is AutoZone director of strategic accounts and program development Kirk Brown, who is the 31st […] [Read More]

Auto industry members will have no trouble finding news about the shortage of automotive service technicians. AutoNation has also taken notice. The company knows that as vehicle technology advances at a rapid pace, automotive service techs have the opportunity for a strong career path. With all that in mind, AutoNation announced company plans to recruit […] [Read More]

CarMax believes proactively approaching a disaster plan — before the disaster strikes and on a long-term basis — is important. With that in mind, the company on Wednesday announced it has donated $50,000 to product philanthropy and purposeful giving organization Good360 to support disaster recovery efforts. Meanwhile, Larry H. Miller Dealerships announced on Thursday that […] [Read More]