TrueCar announced today the addition of four new members to its National Dealer Council. The 20-member advisory panel of retail automotive experts collaborates via meetings several times per year with TrueCar executives to improve the car-buying and trade-in experiences for both dealers and consumers. Gary Marcotte, the council’s chairman and senior vice president of marketing […] [Read More]

For many shoppers, having a call go through to voicemail might mean moving on to the next dealer. And according to a new industry study, when shoppers search for cars, parts or auto services on their mobile phones and call a dealership, one in six times their calls don't get answered. Mobile advertising technology company […] [Read More]

While U.S. District Court Judge Jesse Furman ruled that General Motors must turn over more documents to plaintiffs’ attorneys seeking damages from the ignition switch recall campaign, the National Highway Traffic Safety Administration said the automaker is recalling another 132,921 vehicles. The latest recall covers the Cadillac XTS from the 2013 through 2015 model years […] [Read More]

TrueCar Inc. and the American Automobile Association renewed their agreement to continue to allow TrueCar to run AAA’s auto-buying program. The three-year agreement will continue to grant access to TrueCar’s haggle-free car-buying program for the more than 30 million AAA members. Scott Painter, TrueCar’s founder and chief executive officer, looks forward to continuing its partnerships […] [Read More]

Sen. Claire McCaskill previously grilled General Motors chief executive officer Mary Barra about how the automaker investigated and recalled older vehicles with defective ignitions. Earlier this week, McCaskill took aim at David Friedman, deputy administrator of the National Highway Traffic Safety Administration, about the same issue. During a Senate subcommittee hearing that lasted more than […] [Read More]

A former Dominion Dealer Solutions executive joined the team at The Next Up as vice president of sales on Tuesday. Bringing to the company more than 14 years of experience in the automotive industry is Mark Stringfellow, who most recently served as the national sales manager of key accounts for Dominion Dealer Solutions. In his […] [Read More]

In the last five years, the Costco Auto Program has sold approximately 200,000 vehicles through its Select Pre-Owned and Costco Certified Pre-Owned offerings. This year alone, however, Costco is on track to move more than 50,000 SPO/CPO vehicles. As explained by management, the SPO program — a relatively new offering from Costco — consists of cars that are […] [Read More]

With the National Highway Traffic Safety Adminstration’s online database of vehicle recalls now up and running, the National Automobile Dealers Association is hosting a webinar with a top NHTSA official to highlight how stores can use this Web resource. Designed for dealers and their staffs, NADA highlighted the safety recall webinar will review the purpose […] [Read More]

The record-setting number of recalls this year keeps getting larger as Toyota and Ford rolled out campaigns impacting a combined total of approximately 200,000 units, the larger of the actions being Toyota's. Starting with Toyota, the automaker said it will conduct a recall of approximately 130,000 Tundra Crew-Max Cab and Double Cab pickups from the […] [Read More]

Volkswagen has a new leader for its certified pre-owned program to replace Scott Weitzman, its former general manager of used-vehicle operations who is now chief operating officer at digital marketing firm DealerX. Named the national CPO senior manager at VW is Michael Ashton, who was previously the regional used-car manager for the Northeast for the […] [Read More]