Ever dealt with a customer who thought you were ripping them off? Or one that thought you could afford to pay a little more for a trade-in? Chances are they may have been wrong. According to a new survey commissioned by TrueCar, car shoppers think dealers make about five times more profit on the sale […] [Read More]

When CarMax announced a successful first quarter of its 2015 fiscal year — notching a 9.8-percent increase in used sales — company management attributed much of this spike to an increase in both foot and Web traffic. In fact, Web visits grew to over 14 million, representing a 25-percent increase compared to the same period […] [Read More]

Ignition keys inadvertently moving from the “run” into the “accessory” position already created recalls of more than 5 million General Motors vehicles. Now, the National Highway Traffic Safety Administration is investigating whether the same condition is plaguing more than 1.2 million Chrysler units. NHTSA posted details of two investigations on Wednesday. One investigation covers approximately […] [Read More]

In the midst of U.S. House Representatives bombarding General Motors chief executive officer Mary Barra and former U.S. Attorney Anton Valukas with questions for more than two hours on Wednesday, one lawmaker wondered about the status of what he believed to be a key cog in rectifying older vehicles with faulty ignition switches — franchised […] [Read More]

General Motors chief executive officer Mary Barra is coming back to Capitol Hill on Wednesday to face more questions from a U.S. House Committee. This time, Barra won’t have to face lawmakers by herself. She will also have the investigator charged with finding out why the automaker fumbled the recall of vehicles with faulty ignition […] [Read More]

The Nissan brand recently completed its best-ever month for certified pre-owned sales — and the program may not have even reached its peak yet. According to Autodata Corp., there were 12,713 Nissan brand certified sales in May, which is nearly a 24-percent year-over-year increase. The CPO leadership for the automaker believes there is “potential to […] [Read More]

Camping World and Good Sam chairman and chief executive officer Marcus Lemonis plans to open more AutoMatch USA SuperCenters later this year. Lemonis intends to bring AutoMatch USA, a pre-owned dealership that specializes in foreign and domestic pre-owned vehicle of all makes and models, to Bakersfield, Calif., and Avondale, Ariz., by fall and then to […] [Read More]

Most recent college graduates these days have less room for spending than in years past due to rising higher education costs and significant student loans. And Millennials are playing it thrifty these days when it comes to vehicle purchases, says a recent Cars.com blog post found on its DealerADvantage site. According to the blog post, […] [Read More]

A little more than a decade ago, the move that Bourne’s Auto Center made from a smaller location to its current facility on Belmont Street in South Easton, Mass., also came with a shift in strategy. The independent dealership decided to go with no-haggle, fixed pricing. This strategy change and several other factors have helped […] [Read More]

How much will my car get me as a trade-in when I’m ready for a new ride? This is top-of-mind for many consumers that enjoy switching their wheels out every few years. Dealers might want to point out Honda and its sister brand, Acura, to these shoppers — they just won the top spots in […] [Read More]