Among others making significant progress in the certified pre-owned arena during 2013, some automakers are reporting record years for CPO. Hyundai, for one, had its best year ever for certified sales, moving 75,941 units. This was an 8.2-percent improvement over 2012 sales. The program closed the year with 6,029 CPO sales in December, down 6.2 […] [Read More]

Dealers can edit the content of their websites anytime and track competitors with the upcoming launch of a new dealer website platform announced Monday.  Haystak Digital Marketing said its all-new platform will integrate with the company’s entire suite of digital marketing products and services, and the company plans to debut the platform at the upcoming National Automobile Dealer […] [Read More]

Ending the year on the upswing, December capped  an overall great year for the pre-owned market and pushed the full-year sales total above 40 million units. Specifically, used-car sales closed 2013 at just under 42 million units, according to CNW Research. The company reported late last week that for the whole year, franchised dealers took […] [Read More]

As a new year began this week, Scotiabank reported its sales predictions for 2014. Expected to break a record this year, Scotiabank predicts new-car purchases in Canada will edge up to 1.76 million units in 2014, surpassing 2013’s peak of 1.75 million. "Purchases in Canada are expected to edge up to a record 1.76 million […] [Read More]

As 2013 wrapped up, certified pre-owned luxury units remained scarce across the country. And increasingly cold weather seems to have ramped up demand for some larger models, as well. According to the latest installment of vehicle scarcity data that is provided monthly to Auto Remarketing by AutoTrader.com, Porsche holds the top three national spots on […] [Read More]

At a recent 20 Group meeting of Chevrolet dealers, a dealer told me that the average front-end used-vehicle gross profit for the group was down $275, while expenses were up 11 percent. The dealer then asked a question that I’ve heard multiple times in recent months: “Dale, what can we do about this? I got […] [Read More]

Hyundai Motor America recently announced its president and chief executive officer John Krafcik would be stepping down as of Dec. 31. Filling the role in 2014 is David Zuchowski, former executive vice president of sales for the company. Zuchowski assumed the position Jan. 1. The new president and CEO joined the company in Feb. 2007 […] [Read More]

A pair of luxury brands is making vehicle recalls, according to postings from the National Highway Traffic Safety Administration. The larger of the two campaigns comes from Volvo Cars of North America, which is recalling 30,929 vehicles. Included are S60 vehicles from the 2011 and 2012 model years and manufactured from June 22, 2010, through […] [Read More]

A lot has changed when it comes to new-vehicle market share in Canada. The economic downturn, manufacturer bankruptcies, product challenges and newcomers to the scene have shaken some of the grip that big names have held on the market. In a recent issue of the Observations report from his company, Dennis DesRosiers, president and founder […] [Read More]

Destination Auto Group, a family-owned Vancouver-based retailer of new and pre-owned vehicles, says it finds the perfect customer service balance by taking both an artistic and scientific approach to serving customers. Adil Ahamed, marketing and business development manager at Destination Auto Group, says the dealership’s approach to customer service is as much an art as […] [Read More]