Amid the rapid expansion of digital marketing channels in the automotive space, the process of connecting with and retaining service customers these days can be like the subway routes at Grand Central Station: complicated and moving quickly in multiple directions. Such is the sentiment from a study released by DMEautomotive at this year’s NADA Convention […] [Read More]

The last of the 10 dealers associated with Federal Trade Commission’s enforcement actions dubbed “Operation Steer Clear,” has agreed to resolve charges involving store advertising of financing. Officials said a consent order has been reached between the FTC and Courtesy Auto Group of Attleboro, Mass., indicating that the dealership violated federal regulations by deceptively advertising […] [Read More]

If there is going to be any impact on the wholesale values of models included in General Motors’ recent ignition-switch recalls, it will likely occur either this week or next, NADA Used Car Guide’s Larry Dixon told Auto Remarketing in an interview Thursday afternoon. If it doesn’t happen during this time frame, it likely won’t […] [Read More]

As the recall scrutiny coming against General Motors intensifies and two German automakers outlined separate smaller campaigns, Toyota closed the book on a federal recall investigation that first brought plenty of negative attention to the OEM more than five years ago. On Wednesday, Toyota said it reached an agreement with the U.S. Attorney’s Office for […] [Read More]

Professionals in the auto industry who missed workshops at January’s NADA Convention & Expo — or even those who would like a refresher — now have a second chance to obtain the information. Just announced is viewing availability of the workshops through NADA University Online,the online education and training arm of the National Automobile Dealers […] [Read More]

Until Tuesday, the only comments new General Motors chief executive officer Mary Barra made about the massive recall of older models because of problem ignitions came through the automaker’s public relations department. Then for a few minutes at GM’s headquarters, Barra faced the press in what might be a prelude to the scores of questions […] [Read More]

With automaker officials also reportedly meeting with congressional staff members today, General Motors chief executive officer Mary Barra named a new vehicle safety leader whose first priority will be to quickly identify and resolve product safety issues. Tapped for the position effective immediately is Jeff Boyer, who has been named to the newly created position […] [Read More]

Though used prices are falling, rates are still high in the lanes — especially when dealers are looking to secure quality vehicles for their certified pre-owned operations programs. With used prices remaining above average, it is crucial that dealers balance their reconditioning costs with profit potential. To get an idea how some of the most […] [Read More]

General Motors rolled out three separate recalls on Monday as a result of the request by new chief executive officer Mary Barra for a comprehensive internal safety review following the ignition switch recall that’s created so much turmoil for the domestic OEM. Included in GM’s newest campaigns are: — 303,000 Chevrolet Express and GMC Savana […] [Read More]

DCH Auto Group grew to 26 dealerships this week, with the announcement on Monday that it has acquired Honda of Nanuet, located in Nanuet, N.Y. The dealership will be renamed DCH Honda of Nanuet as it joins the company's 25 existing new and pre-owned car dealerships in New Jersey, New York and California. "We're delighted […] [Read More]