Carvana has added another metro area to the list of markets that can receive same-day vehicle delivery. The online used-car retailer announced its same-day service is now available in the Kansas City, Mo., area, where select customers can take delivery of a vehicle purchase as soon as the same day they place an order on […] [Read More]

This hasn’t been the best of years for CDK Global, but it got some good news Monday. Sonic Automotive, one of the nation’s largest dealership groups with more than 100 locations in 24 states, has extended its agreement with CDK to provide its dealerships with the CDK Dealer Management System and Dealership Xperience Modern Retail […] [Read More]

When is the basic law of supply and demand surprising? Kevin Roberts, director of industry insights and analytics for CarGurus, joins Cherokee Media Group associate editor Andrew Friedlander on the Auto Remarketing Podcast to explain the unexpected rise in August used-car prices, the hole in the used-vehicle market, the Fed’s recent interest-rate cut and his […] [Read More]

DealerOn is expanding its digital marketing capabilities by adding a company. The provider of dealership websites and sales and marketing enablement technology has acquired Sincro, a provider of auto dealership marketing technology, from Ansira. Financial terms of the transaction were not disclosed. DealerOn said integrating Sincro’s technology offerings into its existing products and services allows […] [Read More]

Car shoppers have questions. Do you have answers? And if you do, how quickly are you getting them to those customers? A new survey commissioned by customer lifecycle management platform Impel found auto dealers are lagging in responding to inquiries from online car shoppers, affecting customer satisfaction and sales. Perhaps the most significant finding is […] [Read More]

Car Wars, a provider of call-tracking, texting and phone-handling systems, announced an integration with Reynolds and Reynolds’ FOCUS CRM, designed to enhance dealership customer service and sales performance through inbound and outbound phone call management. The integration allows external phone systems to integrate with FOCUS, which the companies said will provide more than 2,000 dealerships […] [Read More]

BMW, Ford, Honda, Lexus, Mercedes-Benz, Porsche, Subaru and Toyota. Those eight nameplates all gained high honors, according to the J.D. Power 2024 U.S. Automotive Brand Loyalty Study released on Wednesday. J.D. Power said Porsche ranked highest among premium brand car owners for a third consecutive year, with a 57.5% loyalty rate. Mercedes-Benz (49.0%) came in […] [Read More]

Dealerships having loaner vehicles connected with their service departments isn’t new since they have been valuable to boost customer retention and satisfaction. But potential risk when offering these loaners has grown significantly in recent times. Steve Levine, an owner and chief legal and compliance officer of Ignite Consulting Partners, explained what’s been happening in this […] [Read More]

Work Truck Solutions is working well with others. The technology platform serving the commercial vehicle industry announced two partnerships this month, teaming with dealership training and marketing services provider Maritz and supply chain risk management provider Veriforce. This week, the company entered into a strategic partnership with Maritz to create a comprehensive Commercial Website and […] [Read More]

Urban Science aims to give automotive advertisers a way to zero in on their target audiences. The automotive consultancy and technology firm announced the launch of its enhanced In-Market Audiences, designed to help marketers target and engage customers and prospects through the company’s updated-daily first-party industry sales data combined with household demographics and machine learning […] [Read More]