When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s top online automotive marketplace in the magazine’s America’s Best Customer Service 2026 list. CarMax won the honor with a score of 87.09, ahead of Autotrader (85.84), Cars.com (84.85), Carvana (84.35) and CarGurus (83.55). The […] [Read More]

Carvana is now the official auto retailer of Stanford athletics, thanks to a multi-year partnership with Stanford University’s athletic department. In a news release, the online used-car retailer said it will bring its “customer-first, tech-driven approach to the Cardinal campus, celebrating Stanford’s legacy of athletic tradition, academic excellence and engaged community.” Stanford claims the title […] [Read More]

Asbury Automotive Group had a strong third quarter, but used vehicles were a weak spot. That’s the area the group sees the most room for improvement, said an executive on the earnings call. “We see our performance in used vehicles as our biggest opportunity to improve execution,” Asbury vice president of operations Paul Whatley said. […] [Read More]

Walser Automotive Group has added a new brand — along with a new location in its home market. The dealership group, based in Minneapolis suburb Bloomington, Minn., has opened its first Kia store, Walser Kia, in nearby Minnetonka. The new franchise is led by general manager Campbell Walser, son of company partner Paul Walser and […] [Read More]

Golling Automotive Group added a new brand to its Detroit-area dealerships with the acquisition of Mark Chevrolet in Wayne, Mich., from Charles Cabana, a deal announced by Performance Brokerage Services, which represented the buyer. Performance Brokerage Services’ Mark Shackelford Jr. said Golling, which now operates nine franchise locations and a used-car store in the Detroit […] [Read More]

Used-car retailer Carvana reported very strong third-quarter results, driven in part by growing economies of scale, said executives on the earnings call. Though the stock price plunged after the call on concerns about subprime loan performance, Carvana's chief financial officer said its loan performance was strong. “We're getting better as we get bigger, aided by […] [Read More]

Many in the auto industry believe that lower-priced vehicles, or what Lithia calls “Value Auto” vehicles, are driven off of “low-quality credit.” However, “it’s the exact inverse of what you think,” said Bryan DeBoer, president and CEO of Lithia Motors and Driveway. Buyers only finance lower-priced vehicles about half of the time, he said. A […] [Read More]

If you want to keep up with these Joneses, it’s going to cost you a lot. Danny and Gail Jones, owners of Maryland-based Jones Junction Automotive Group, have pledged to donate $20 million to the University of Maryland Upper Chesapeake Health. The donation will be the largest single contribution in the hospital system’s history and […] [Read More]

Retail My Ride has added three free tools to its dealer resource platform. The auto retail consignment sourcing platform announced the launch of the new interactive tools, which it said are designed to help dealers “model, measure and master” a dual-path private party acquisition model, offering both purchase and consignment options to private-party sellers. The […] [Read More]

Two major dealership groups continued on familiar paths in the M&A market with a major acquisition and a major divestiture. Lithia & Driveway, which has been actively adding locations all year, has brought three more into its collection with the purchase of Anaheim Hyundai, Huntington Beach Hyundai and Garden Grove Hyundai in Orange County, Calif., […] [Read More]