The 43 dealerships, manufacturers and other repair businesses who employ these technician award recipients truly can say that they offer world-class service. Last week, the Auto Care Association announced the latest recipients of the World Class Technician Award in partnership with the National Institute for Automotive Service Excellence (ASE). The two organizations provide this annual […] [Read More]

Next up on our series of podcasts from NADA Show 2023 in Dallas is a conversation with Patrick Olsen and Paul Nadjarian of CARFAX. They talked with Cherokee Media Group’s Joe Overby about what’s on the company’s radar for 2023, CARFAX’s top-rated dealers and much more. The podcast can be found in the window below. […] [Read More]

Reputation management and auto dealer review platform DealerRater, which is part of the CARS family of companies, announced its Dealer of the Year Awards on Thursday, recognizing 1,197 stores throughout the U.S. and Canada. DealerRater determined the honorees based on 1.1 million consumer reviews and ratings from car shoppers in 2022. “The Dealer of the […] [Read More]

To recognize the dealers leading the certified pre-owned car business, Auto Remarketing presents our annual special issue honoring “The Best CPO Dealers in the USA,” which is presented by CARS. We reached out to automakers across the CPO spectrum and requested their respective top 10 certified dealer lists based on full-year 2022 sales. We hope […] [Read More]

Just like it had for the past nine years, Carvana entered 2022 positioned for growth. But supply chain issues and a historic rise in interest rates resulted in a dramatic used-vehicle affordability issue. Those and other factors helped lead to ... [Read More]

The dealerships changing hands this week involved one that retails units on four wheels and another that specializes in deliveries for units on two wheels. The Dave Cantin Group (DCG) closed the transaction of Carson Toyota — one of the largest Toyota dealerships in Carson, Calif. — to Fletcher Jones Automotive Group. And Performance Brokerage […] [Read More]

A total of 80 dealers have something else to celebrate. On Thursday, Edmunds announced winners of the 2023 Edmunds Five Star Dealer Awards that went to 80 dealers nationwide for outstanding customer satisfaction ratings. Edmunds said 11 of those honorees also earned the Edmunds Five Star Premier Dealer designation. To qualify for a Five Star […] [Read More]

In their third quarter earnings call, Vroom executives said the firm would purposely slow down in order to improve the online used car retailer’s customer experience. They warned it would impact fourth quarter results. Boy did it. “Sequential declines in e-commerce unit volumes impacted e-commerce gross profit by approximately $12 million. Additionally, the impact of ... [Read More]

Sonic Automotive and Group 1 Automotive each made executive moves to reinforce their human resources and other company infrastructure. Beginning with Sonic, the company announced the promotion of Angela Broadway to chief human resources officer (CHRO) in a move that was effective Feb. 8. “Angela has made an amazing impact on our company with her […] [Read More]

In the fourth quarter of 2022, Sonic Automotive began to see improvement in new-vehicle production, and that helped the company gain higher new-vehicle retail sales volume at its franchise dealerships. That sales volume outperformed the volume change for the overall industry, quarter over quarter and year over year, said Sonic chairman and CEO David Smith. Used-vehicle performance also shined. Sonic’s diversified business model helped its used-vehicle business outperform the change in industry volume. That strong used-vehicle performance took place despite ... [Read More]