Artificial intelligence is not human — at least, not yet. So Toma has designed its latest AI systems to know when it’s time for a real person to get involved. The dealership AI agent technology provider has introduced Safeguards for its Service Agent product as well as Inbox, a unified hub for calls, texts and […] [Read More]

CarData, a national provider of vehicle inventory photography and dealership merchandising services, has acquired Southern California-based automotive services provider DiamondLot from founder Rick Wolverton. In a news release, CarData said the acquisition strengthens its operational footprint in the Southern California market and said it represents “a significant milestone” in its mission to deliver photo, video […] [Read More]

One of the co-founders of OPENLANE and The Appraisal Lane is beginning another career chapter. Digital license plate provider Reviver on Friday announced the appointment of Andrew Iorgulescu as chief executive officer and president. The company said the change in executive leadership marks an important moment as Reviver reaffirms its commitment to innovation, adaptability, and […] [Read More]

Fullpath has enlisted help in its quest for data security. The dealership customer data platform has launched its Single Sign-On integration with Okta and Microsoft Entra (previously the Microsoft Azure Active Directory), a new feature designed to provide dealerships with secure login capabilities to bolster dashboard security and improve user access management. In a news […] [Read More]

Impel announced on Wednesday that it has made a strategic investment in Automotive Ventures Mobility Fund II, the early stage auto-tech fund managed by Automotive Ventures. Impel said the investment underscores its role in supporting startup technologies that enhance productivity, improve the customer and employee experience, and accelerate transformation across the automotive retail ecosystem. With […] [Read More]

CarDr.com, a provider of OBD diagnostic and vehicle appraisal technology, is joining with automated recall management services provider AutoAp to bring open recall information directly into CarDr.com’s diagnostic and appraisal reports. The companies said the collaboration gives auto dealers and auto auctions a “more complete, data-driven view of every vehicle’s condition and safety status.” “Our […] [Read More]

FAXVIN this week rolled out a significant update to CarRank, its 0–100 vehicle-history metric designed to help shoppers and dealers compare used cars at a glance. The company highlighted the latest release incorporates additional data sources and methodology refinements that are geared to improve how risk signals are weighted across title brands, odometer consistency, accident […] [Read More]

When you hear the name “Carson,” you might think “famed TV host” (Johnny or Daly). Or “football-flinging quarterback” (Palmer, Wentz or Beck). Cars Commerce, the parent company of Cars.com, wants you to think “AI search engine.” On Thursday, the company announced the launch of its own “Carson” — and this one is a multilingual search […] [Read More]

Holman has its hand in just about every aspect of the auto industry. Now it’s branching out — into the robot business. The dealership group/global automotive services company announced the launch of Holman Robotics, a new division that aims to deliver end-to-end robotic management systems. The company said it’s offering solution design, flexible financing and […] [Read More]

Perhaps if you don’t use artificial intelligence regularly, you’ve probably still heard about ChatGPT. Well, here comes LotGPT, an AI advisor that puts Lotlinx’s intelligence directly in dealers’ hands. Fueled by Lotlinx’s decades of VIN-level and shopper data, the company highlighted LotGPT can deliver answers, insights and automations that can enable dealers to merchandise smarter, […] [Read More]