A new product hit the market Tuesday that has the potential to help dealers learn more about their customers and what these buyers want from a dealership. Customer relationship management platform OneCommand revealed a new survey tool this week. Dealer Review is a mobile responsive email survey tool, which helps dealers capture customer feedback about […] [Read More]

SiriusXM recently announced it is now working with AutoManager, which has 4,600 dealers using its dealer management products, to easily enroll independent and franchised dealers to participate in the SiriusXM Pre-Owned Vehicle Program. Dealerships utilizing AutoManager’s DeskManager and WebManager products can enroll in the SiriusXM Pre-Owned Vehicle Program so they can demonstrate SiriusXM during test […] [Read More]

A two-company partnership has produced two new programs for addressing the most common challenges of fleet management clients, while saving them money. LeasePlan USA and American Traffic Solutions Fleet Services are teaming up to implement new toll and violation solutions for clients, namely the TollPlanSM and ViolationsPlanSM programs. “LeasePlan is pleased to partner with ATS […] [Read More]

It was announced this morning that J.D. Power and Associates and DealerRater have entered an alliance in which the two companies will integrate each other’s capabilities to give dealers a deep base of shopper feedback and help stores drive stronger relationships with customers. Under the alliance, DealerRater’s customer ratings and reviews of dealers will be […] [Read More]

Mobile data access right from the service lane is available via a new app extension. AutoLoop on Tuesday announced the debut of SmartLane, an app extension of AutoLoop Book, available for the Apple iPad. SmartLane allows auto dealerships running the Book program real-time access to customer data right from the service drive. “AutoLoop Book is […] [Read More]

Marketing the right vehicle to the right buyer — minus large ad spends for across-the-board targeting — is the aim of a new offering by Dominion Dealer Solutions. On Tuesday, the company announced the first of what it calls a “series of progressive and integrated product improvements” meant to assist dealers with their merchandising and […] [Read More]

Haystak Digital Marketing shared more details about its all-new website platform — HAYSTAK KORE360 — a platform the company created in-house using leading-edge technology and data from thousands of top performing dealer websites.  The company highlighted on Monday that HAYSTAK KORE360 is built for the ever-changing needs of shoppers who demand instant access to information […] [Read More]

In what the company has described as “an innovation in online car shopping,” Carfax announced this morning that online car shoppers at Carfax.com can now search for used vehicles with specific history details — meaning shoppers can tailor their searches to include, for example, vehicles that have service records available or cars with no accidents […] [Read More]

During a panel discussion on multi-platform selling at Used Car Week this fall, GM Financial’s Dan Heinrich expressed a concern. He said one of the hurdles to this type of online wholesaling gaining widespread traction in the remarketing business was inconsistency with condition reports. Flash forward a couple months, and the industry may have found […] [Read More]

In a joint announcement today, Manheim, ADESA and the independent auctions said they have made significant progress toward the creation of a multiplatform bidding solution that would facilitate simultaneous bidding on vehicles listed on multiple online auction sites. The statement from these auction parties says that the proposed multiplatform solution is different from any other […] [Read More]