DealerRater revealed this week it has launched a new tool in the Canadian market to help dealers monitor and improve their online reputation. The new 360Certified is the premium level of the company’s  Certified Dealer Program, which offers dealerships an online reputation and social monitoring platform. This new offering was launched in the U.S. this […] [Read More]

There’s no arguing it: Thanks to mobile devices, consumers are always connected to the Internet—and the constant stream of information that comes with it. I spoke about this topic at the DrivingSales Executive Summit in Las Vegas, and in this six-part blog series, I’ll recap the highlights. Part I: The new-car shopper Part I begins […] [Read More]

A dealer has more to consider these days than a simple website when designing a digital marketing plan. And the ways to snag a potential buyer over the Internet are growing. According to a recent survey of online vehicle shoppers commissioned by Chrome Data, consumers are increasing their use of mobile devices and social media […] [Read More]

On Monday, RedBumper announced the release of a new solution, SmartPrice, which the company says can eliminate the need for manual daily price updates and automatically syndicates and distributes list prices. The tool is designed to allow dealers to automatically price their inventory against trim and option matched competitor vehicles in their markets, and optimizes […] [Read More]

Dealer.com has named a new chief executive officer, the company said late last week.Tapped for the position is president and co-founder Rick Gibbs. Gibbs officially becomes CEO and president of the company on Jan. 1. Company co-founder and current CEO Mark Bonfigli will focus on “innovating and evolving” Dealer.com's workplace and unique culture of wellness […] [Read More]

AutoManger Inc. recently unveiled a new version of its dealer management software, which includes a new tool for managing flooring costs. Desk Manager 11.93 also expands on the capabilities of its predecessors with improved profit calculations and universal date/time settings, the company shared. The company explained that now, dealers who use a revolving line of […] [Read More]

ADESA said Thursday it has rolled out a new website for OPENLANE customers. The company explained that  next.ADESA.com is built on OPENLANE’s technology and will replace the post-login pages of OPENLANE.com. Here’s how it works: Once a dealer has logged into OPENLANE.com, he or she will now find a new user experience (next.ADESA.com) and can […] [Read More]

In response to customer requests, Manheim's Simulcast product can now be used on Macs, the company announced. Dealerships that use Apple computers can now use the online auction marketplace with the release of the Simulcast multi-browser feature, which enables customers to enter a Simulcast sale on a Mac computer, the company shared. [Read More]

Instant messaging and different chat platforms are becoming a more and more popular form of communication between dealer and customer, and in response to this surge in popularity, digital marketing company Outsell revealed this week improvements to its Live Chat Channel. The channel is part of the company’s Digital Engagement Platform, and the enhancements demonstrate […] [Read More]

Dealer CRM provider DealerSocket released two additional tools to the MobileCRM platform —  PhoneTracking and SocketTalk. The company explained on Tuesday that SocketTalk can allow users to instant message from within the CRM to internal DealerSocket users. Officials contend SocketTalk is also a “true” texting tool that can allow instant, two-way communication between the dealership […] [Read More]