CarMax is reducing the timeline on its money-back guarantee policy from 30 days to 10 days, starting May 12, the used-car retailer said in a statement.

The guarantee had been seven days, but CarMax extended it to 30 in January 2021, amid COVID-19 as “buying behaviors changed and consumers were spending more time online and less time at stores,” the company said.

“We regularly evaluate our offerings to ensure we are delivering the type of value and iconic experience all customers deserve,” CarMax said in the statement. “We identified that later return/exchange transactions falling within the 30-day MBG window led to experiential headwinds that impacted both customers and associates.

“As a result of these challenges, we decided to reduce the current 30-day Money-Back Guarantee policy to 10 days, effective May 12,” it said. “We are proud that our 10-day MBG remains an industry leader and continues to provide customers with peace of mind and the opportunity to fall in love with their vehicle or return it for any reason within 10 days. We are communicating this change to customers who are currently in the active shopping phase at our stores and on CarMax.com.”

The company said it would honor the 30-day guarantee (up to 1,500 miles) on vehicles purchased May 11 or earlier.