McLEAN, Va. -

Service departments can be one of the keys to sourcing quality used vehicles as potential trade-ins come in and out of the shop doors every day. But it's also an extremely vital revenue stream for any dealer. Are you maximizing productivity and profitability in this branch of the dealership?

With this in mind, NADA-ATD Academy will be holding a week-long advanced service seminar focused on strategies, processes and best practices designed to maximize productivity and profitability of dealership service departments. 

Led by leading industry trainer and fixed ops expert Robert Atwood, this interactive seminar will be held  April 21 through April 25 at the NADA headquarters in McLean, Va. 

This workshop ties into the most recent edition of Auto Remarketing, which focuses on top trends and practices in the fixed operations space. For more information, see our digital edition here.

NADA-ATD revealed a few of the hot button topics that will be covered during the seminar, as follows:

  •         Problem Identification (repair order analysis, telephone service sales with mystery calls conducted and non-dealer pricing strategy);
  •         Current Situation Assessment (departmental analysis, profit-centering and expense analysis and service analysis);
  •         Personnel Techniques (proficiency assessment and staffing requirements, customer handling and write-up procedures, and repair order and warranty management);
  •         Production Techniques (conventional, work groups and teams);
  •         Legal Requirements (lemon law, mechanic/garageperson’s lien and bailment, OFAC/GLB and more);
  •         Shop Scheduling and Loading (appointment and scheduling procedures, hours-available calculations and comebacks)
  •         Idea Session and SWOT Analysis (participant-provided ideas for contributing to greater profits/savings and an in-depth homework assignment using skills acquired during the week);
  •          Managing by Objective (leadership techniques, practical job aids and tools and service manager’s quick-check).

To register for the seminar, go to NADA Service Seminar, or for more information, call 703.821.7216 or email academy@nada.org.