OVERLAND PARK, Kan. -

The NCM Institute at NCM Associates has added several new training classes to its auto retail management training portfolio.

Included are six classes in disciplines new to the Institute. These areas cover:

—Express Service Management Levels I & II
—Parts and Accessories Management Levels I & II
—Collision Center Management
—Sales and Management Compensation

The roll-out of these classes begins next month with the first sessions of Express Service Management and continues through the rest of the year.

Specifically, NCM is launching the Principles of Express Service Management courses n May, Principles of Parts & Accessories Management in September, and Principles of Collision Center Management in December.

Principles of Sales and Management Compensation begins September. This course will focus on effective pay plans and incentives for today’s automotive dealerships.  

There will also be new “mastery level” courses launched later this year that cover used-vehicle, service and general sales management disciplines.

“Meeting the demand for a comprehensive training solution for the entire dealership operation, the NCM Institute Center for Automotive Retail Excellence is branching out to serve the management training needs of the entire dealership fixed operations departments,” the company explained.

“Since its inception in 2010, the Institute’s fixed operations training has been centered on service department manager training, with elements of parts and accessories, collision center and express service disciplines woven into the curriculum. Now, NCMi will offer focused training on the effective management of those specific departments,” officials continued.

NCM president and chief executive officer Paul Faletti Jr. noted: “The complexity of auto dealership management, coupled with the influx of competition in the local marketplace and on the Internet, has challenged today’s operators to examine their processes and more closely scrutinize their profit opportunities.

“Dealers recognize that their fixed operations are the key to customer retention and loyalty; however, fixed operations profitability continues to be a challenge for many dealerships. These new programs are being launched in time to meet a critical need in our industry,” Faletti added.

More information on the NCM Institute Center for Automotive Retail Excellence can be found here  or by calling (866) 756-2620.

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