ALBANY, N.Y. -

Auto/Mate Dealership Systems announced today that its AMPS Dealership Management System now is fully integrated with Xtime ServiceCRM, a leading cloud-based customer retention management and scheduling platform for the automotive service industry.

Officials highlighted that dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime ServiceCRM to improve customer relationships in their service departments.

Auto/Mate’s Fixed Ops/Mate can provide dealers with a comprehensive DMS solution for their service and parts departments. Fixed Ops/Mate can offer advanced auto dispatch and electronic RO functions, as well as productivity boosting and reporting features that increase service department profitability.

“Dealers have come to rely on their fixed ops departments for a significant portion of revenue, and making the service experience pleasant for customers is increasingly important to stay competitive,” said Mike Esposito, president and chief executive officer of Auto/Mate Dealership Systems.

“The integration benefits all of our customers who are currently using or would like to use Xtime,” Esposito continued.
Xtime can provide dealers with a host of service marketing features and can enable customers to set their own appointments online. ServiceCRM can also be accessed via a mobile device, so advisors can turn online appointments into repair orders, send reminders via e-mail, text and more.

Behind the scenes, Xtime can help dealers increase revenue with factory- and dealer-recommended upsells, deferred service capture and advanced shop controls.

“Consumer expectations of what a dealership service experience should be have really grown in the past few years,” Xtime CEO Neal East said. “Our suite of products allows dealers to raise the bar, exceed customer expectations and most important, turn customers into repeat business.”

For more information, contact Auto/Mate at (877) 340-2677.

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