TIMONIUM, Md. -

On Monday, Helion Automotive Technologies announced the release of its new free eBook for auto dealerships, titled “Three Service Department Pain Points, Solved! How Faulty IT Infrastructures are Causing Dealerships to Lose Revenue, Lose Customers and Lose Employee Buy-In.”

The eBook highlights problems service departments face when their networks don’t support new technologies that depend on substantial amounts of bandwidth, according to Helion.

"When I tell dealers they need to upgrade their networks, the thing I hear the most is that they just upgraded two years ago and they don't understand why it needs to be done again," said Helion founder and president Erik Nachbahr in a news release.

"The reason is because of the Internet of Things, and the number of connected devices has nearly tripled in the last three years. This trend is accelerating and bandwidth requirements are expected to nearly triple again in the next few years. Most dealers are really behind the curve in where they need to be right now and to prepare for the future."

Furthermore, Helion said the ebook offers specific recommendations and minimum benchmarks for dealerships' IT networks, along with internet, WiFi and network switches.

Insights from industry experts are in the book as well, and they include Chip King of CallRevu, Jeff Cowan of  PROTALK and Michael Roppo of WithumSmith+Brown.

To download “Three Service Department Pain Points, Solved!” go to http://bit.ly/2iPbOUu.