WESTCHESTER, Ill. -

Insurance Auto Auctions has announced the debut of its Title Procurement Dashboard, a new feature within CSAToday, the company’s online vehicle inventory management and analysis tool.

The Title Procurement Dashboard is the newest member to be added to the IAA Total Loss Solution suite of offerings that aim to help improve customer satisfaction and effectively manage costs during the total loss claims process.

According to the company, the solution helps improve the management of the title-procurement process and provides IAA Title Services customers with the status of their documents to enable the loss claims process to be handled more efficiently.

“The added capabilities of the Title Procurement Dashboard allow insurance carriers to be alerted to delays and problem documents,” said Pat Walsh, IAA’s senior vice president of business development. “The loss to claim settlement timeline is decreased through improved visibility, and this can influence policyholder satisfaction and retention. The faster a total loss claim is settled, the higher probability a policyholder will remain a customer of the insurance company.”

Utilizing the dashboard, customers can identify where they are experiencing problems or delays and then address those individual files that are holding up their timeline targets.

“IAA designed this dashboard feature to build on our comprehensive solution for insurance clients,” said John Kett, IAA’s president and chief executive officer. “We are committed to helping our customers reduce costs, improve cycle times and increase employee engagement within the total loss claims process.”