ALBANY, N.Y. -

As the average age of on-road vehicles rises, a new product could offer dealership service advisers a way to build stronger customer relationships, possibly paving the way to an upsell.

Announced this week by Auto/Mate Dealership Systems is the launch of its mobile service department solution for auto dealership clients.

Available currently for Windows-based tablets, Auto/Mate said the solution will allow service advisers to view DMS service module information and conduct the service write-up process “on the go.”

The results, according to Auto/Mate officials, include improved customer relations and increased productivity, which could boost the bottom line.

“With the average age of vehicles on the road increasing, dealerships are becoming more focused on customer pay revenue,” said Mike Esposito, president and chief executive officer of Auto/Mate.

“Mobile solutions allow service advisers to spend more time interacting with customers during the greet and write-up process,” he said, “building trust and paving the way for a better upsell process.”

The Auto/Mate solution allows service advisers to greet customers at their vehicles, view vehicle history and other information, and convert appointments into ROs. The company said this can create more time for a walk-around of the vehicle, improving efficiencies and customer satisfaction.

Data entered into the tablet is automatically updated in real time in Auto/Mate’s DMS; updates made in the DMS also appear instantly on the tablet.