CarChat24 is celebrating its 19th anniversary, marking almost two decades of helping dealerships turn website visitors into valuable sales opportunities.

As part of its milestone, CarChat24 is introducing a new suite of artificial intelligence-powered features designed to complement its chat platform and provide dealerships with even more ways to engage today’s digital shoppers.

According to a news release, the new capabilities include enhanced visitor engagement tools, smarter lead qualification, faster response workflows, and improved customer experience features that can help dealerships connect with buyers more efficiently than ever before.

The company said it plans to continue investing in advanced technologies, dealer-focused tools, and customer engagement strategies that can help automotive retailers thrive in an increasingly competitive marketplace.

“Reaching this milestone is a tremendous achievement and a testament to the trust our dealer partners have placed in us,” CarChat24 founder Shereef Moawad said in the news release. “The automotive industry has changed dramatically over the years, but one thing remains constant: customers expect fast, helpful responses when they’re shopping online.

“Our new AI-powered features help dealers meet those expectations while building on the personalized service that has always been at the heart of CarChat24,” Moawad added.

For more information, visit CarChat24.com.