Dealerships nationwide now can use the capabilities of VIPER from ACV Auctions.

For example, like how they’re boosting the service drive at Plaza Auto Mall.

“VIPER has fundamentally changed how we approach our service lane,” said Rob Patel, who is director of variable and internal fixed operations at Plaza Auto Mall, which has Honda, Toyota, Acura, Hyundai and Kia dealerships in Brooklyn.

“Instead of relying on someone to notice the right vehicle at the right time, we’re now identifying acquisition opportunities across every service visit,” Patel continued in a news release from ACV. “VIPER allows us to acquire more of the inventory we want while creating a faster, more efficient experience for both our service team and customers.”

When highlighted the nationwide availability last week, ACV reiterated VIPER is designed to help dealers acquire more consumer vehicles directly from the service lane.

Combining automated vehicle imaging, VIN-level pricing, artificial intelligence-powered condition analysis, and ACV’s inspection-backed market intelligence, VIPER is geared to generate accurate consumer offers in minutes while helping dealers identify and pursue the vehicles that best fit their acquisition strategy.

With more than 300 million consumers serviced each year and an average of 1,400 service visits per month, ACV said the service lane remains one of the most untapped sources for retail-ready inventory and wholesale profits.

As the competition to secure consumer vehicles continues to intensify, ACV pointed out that many dealerships still rely on manual appraisals and “gut instincts” not backed by data, or only evaluate a fraction of those vehicles, missing valuable acquisition opportunities.

Installed directly in a dealership’s service lane, VIPER can deliver a comprehensive exterior and undercarriage condition assessment in less than 60 seconds using automated imaging technology and AI-powered condition analysis.

Designed to fit within a dealership’s existing service lane footprint, ACV said VIPER requires no major construction or disruption to existing workflows, allowing dealers to begin capturing acquisition opportunities immediately. Every scan automatically creates a vehicle appraisal, complete with high-quality photos, damage detection, tire measurements, pricing insights, and a customizable customer offer.

Additionally, ACV MAX customers have these features in their system for an easy, integrated experience.

“When a vehicle matches a dealership’s buying criteria, acquisition alerts are delivered to the sales teams so they can engage customers before they leave the lot,” ACV said.

Additional acquisition capabilities include:

—Instant consumer purchase offers: Generates accurate ClearCar offers instantly.

—Automated acquisition alerts: Notifies sales teams the moment a vehicle matches buying criteria, so opportunities aren’t missed.

—Real-time customer engagement: Enables dealers to send personalized consumer offers via text with one click, meeting customers where they are before they drive away. Leads are also created in the dealer’s CRM for additional follow-up after their appointment.

—Integrated ACV MAX appraisals: Creates appraisals automatically in ACV MAX with high-quality photos, tire measurements, and condition details, eliminating manual data entry.

Every VIPER scan captures a comprehensive vehicle condition profile, including 360-degree exterior imagery, undercarriage images through Virtual Lift, automatic damage detection, and precise tire tread measurements. These insights are immediately connected with ACV’s market intelligence to generate retail pricing guidance, wholesale guarantees, and consumer offers, which are all based on actual vehicle condition.

ACV went on to say the expanded nationwide availability of VIPER reflects its ongoing investment in helping dealers make smarter inventory decisions beyond the marketplace.

“Every vehicle that enters the service lane is an opportunity to strengthen a dealership’s inventory pipeline,” ACV chief operating officer Vikas Mehta said in the news release. “VIPER removes the guesswork by helping dealers identify the right vehicles, generate competitive offers backed by real data instantly, and engage customers before they leave the dealership.

“The service lane is uniquely powerful for this. Customer relationships are already established there, and that trust makes for a far more natural acquisition conversation,” Mehta continued. “We’re equally excited by the value VIPER creates on the service side. When a service advisor can instantly flag a tire issue, generate a replacement recommendation, and present a vehicle offer all in one visit, it transforms the service lane into a revenue driver on multiple fronts.

“VIPER isn’t just an acquisition tool; it’s a tool that makes the entire dealership smarter,” Mehta added.

More information is available by contacting an ACV Auctions representative or visiting ACVAuctions.com.