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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Byrider remains on tech push with Lightico partnership

Byrider Killeen for web
Thursday, Aug. 11, 2022, 06:04 PM
BHPH Report Staff
Byrider used technology recently to upgrade the capabilities of its service department. The network of more than 150 buy-here, pay-here dealership locations also leveraged technology to enhance its collections. While a partnership with Shopmonkey was for the service department, Byrider ... [Read More]

Tricolor named a finalist for 2 Finovate Awards

daniel chu for web_0
Thursday, Aug. 4, 2022, 05:55 PM
BHPH Report Staff
Tricolor is in the running for a pair of prestigious honors. The tech-enabled Community Development Financial Institution (CDFI) and one of the nation’s largest used-vehicle retailers that caters to Hispanic consumers announced it has been named a finalist in two ... [Read More]

Byrider continues ongoing tech investment with Shopmonkey partnership

Byrider lot for web
Thursday, Aug. 4, 2022, 05:53 PM
BHPH Report Staff
Byrider is adding a new tool for the service drive at its 148 locations. This week, Byrider selected Shopmonkey — a cloud-based auto shop management platform as its newest technology partner. According to a news release, this relationship is part ... [Read More]

July bankruptcies dip, but experts brace for future rise

bankruptcy 1
Thursday, Aug. 4, 2022, 05:51 PM
BHPH Report Staff
While bankruptcy filings soften again in July, experts caution that the trend could change later this year. According to data provided this week by Epiq Bankruptcy, bankruptcy filings totaled … [Read More]

Justice Department & CFPB repeat SCRA stipulations for auto finance

USAA gives first of 4 vehicles this year to military veterans
Tuesday, Aug. 2, 2022, 02:36 PM
BHPH Report Staff
Attention buy-here, pay-here dealerships with related finance companies as well as lease-here, pay-here operators. If your book of business contains individuals who are actively serving in the military, a stern letter from the Department of Justice and the Consumer Financial ... [Read More]

National Lenders unveils cloud-based insurance tracking software

risk management
Thursday, Jul. 21, 2022, 07:09 PM
BHPH Report Staff
National Lenders General Agency made its sixth significant move since March, as the company looks to provide innovative tech solutions for independent dealers and special finance companies. This week, National Lenders added to its offerings by rolling out cloud-based insurance ... [Read More]

XpressCredit enhances underwriting capability with Lokyata’s BankAnalyze

problems and solutions
Thursday, Jul. 21, 2022, 07:04 PM
BHPH Report Staff
XpressCredit, a fintech that focuses on the small independent auto dealer market, recently selected Lokyata’s BankAnalyze solution to help support contract decisioning for XpressCredit’s network of thousands of independent dealers nationwide. XpressCredit is designed to provide users with one point ... [Read More]

Various parts of latest bankruptcy data ‘tell a different story’

bankruptcy image
Thursday, Jul. 14, 2022, 02:50 PM
BHPH Report Staff
Overall bankruptcy filings dropped by double digits year-over-year at the halfway point of 2022. But experts said after looking deeper at two specific trends that these data points “tell a different story.” According to data provided by Epiq Bankruptcy Analytics, ... [Read More]

PODCAST: Recommendations for BHPH operators about CECL standards

podcast image
Tuesday, Jul. 12, 2022, 02:00 PM
BHPH Report Staff
Subprime Analytics president Ken Shilson appeared again on the Auto Remarketing Podcast to discuss what he thinks is one of the most important operational challenges buy-here, pay-here dealers are going to face before the end of the year. It’s implementation ... [Read More]

DriveItAway unveils Bolt EV subscription to ownership program

DriveItAway Bolt EV for web
Thursday, Jul. 7, 2022, 01:42 PM
BHPH Report Staff
The newest developments connected with DriveItAway have distinct Michigan connections. First, the provider subscription-to-purchase technology announced on Wednesday that it has launched its electric vehicle program with General Motors to offer the Chevrolet Bolt and Chevrolet Bolt EUV.  And the ... [Read More]
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