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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

COMMENTARY: Can Great Recession lessons help dealers in 2022?

auto finance pic 2
Tuesday, Jul. 5, 2022, 02:56 PM
David Meyer, Advantage Automotive Analytics
Signed into law in June 2009, the $3 billion Car Allowance Rebate System (CARS) law, commonly called “Cash for Clunkers,” by President Barack Obama had numerous, had many long-lasting, effects on the automotive retail industry. The similarities — and differences ... [Read More]

Auction of pristine BMW raises $33,500 for NIADA Foundation

Dare Saul for web
Tuesday, Jun. 28, 2022, 02:36 PM
BHPH Report Staff
Dare Saul wanted to raise money for the NIADA Foundation. And the Arkansas operator wanted a highline model he could immediately list online, too. Saul accomplished both goals last week during the final day of the NIADA Convention at the ... [Read More]

Texas operator named 2022 NIADA National Quality Dealer

Top NIADA dealer for web
Monday, Jun. 27, 2022, 12:55 AM
BHPH Report Staff
Everything is bigger in Texas evidently, including the amount of top independent dealerships. Tommy Gregory, owner of Abilene Used Car Sales in Abilene, Texas, was named the 2022 National Quality Dealer of the Year by the National Independent Automobile Dealers ... [Read More]

New NIADA president seeks to execute association’s strategic plan

NIADA Scott Allen for web
Monday, Jun. 27, 2022, 12:54 AM
BHPH Report Staff
A plan is in place, and the organization has a new leader charged with executing it. Scott Allen, owner of Auto Land in Haltom City, Texas, began his term as president of the National Independent Automobile Dealers Association for 2022-23 ... [Read More]

NIADA welcomes Pollak to Ring of Honor

news pic
Thursday, Jun. 23, 2022, 02:53 PM
BHPH Report Staff
Already with a large collection of accolades and awards, you might say that Dale Pollak now is standing tall on the front line of the independent dealership world, as he’s now considering himself to be a “real car guy.” Pollak, ... [Read More]

Details of dealermallUSA by NIADA to help members retail certified inventory & more

dealermallUSA screenshot for web
Monday, Jun. 20, 2022, 05:44 PM
BHPH Report Staff
The National Independent Automobile Dealers Association is introducing a new way for its members to show — and sell — their inventory. Coinciding with the open of the association’s convention, the organization launched dealermallUSA by NIADA. Dubbed the official NIADA ... [Read More]

ABCoA highlights capabilities of newest, cloud-based DMS

cloud computing
Thursday, Jun. 16, 2022, 03:28 PM
BHPH Report Staff
Advanced Business Computers of America (ABCoA) rolled out its latest dealership tool on Thursday. The Software-as-a-Service company known for Deal Pack and cyclCRM announced a new dealer management software (DMS) called DST Dealership Sales Tools. ABCoA highlighted DST is a ... [Read More]

Agora Data & Black Book integrate to boost dealer financing

car
Thursday, Jun. 16, 2022, 03:27 PM
BHPH Report Staff
Agora Data and Black Book now are working together to help independent dealerships. Through a news release distributed on Wednesday, Black Book announced the integration of its VIN-specific valuations and insights into the Agora Data product suite. The data integration ... [Read More]

National Lenders joins 4 state dealership associations

National Lenders Houston office for web
Tuesday, Jun. 14, 2022, 01:48 PM
BHPH Report Staff
National Lenders General Agency is getting involved with the independent and buy-here, pay-here dealership segments in more ways that just offering its risk management services to clients. The company announced on Tuesday that it has joined four independent dealer associations, ... [Read More]

New CarLove franchisee ready to work in Atlanta

alcantara for web
Thursday, Jun. 9, 2022, 02:36 PM
BHPH Report Staff
Buy-here, pay-here operators near Atlanta who need resources to get their inventory to stand tall on the front line now have another person to call thanks to Total Car Franchising Corp. The franchisor of Colors on Parade and CarLove mobile ... [Read More]
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