To be frank, it’s a tidy, convenient way for a moderator to wrap up a panel discussion: in the closing 2-3 minutes, give each panelist an opportunity for a parting shot. A key takeaway for the audience, something to watch for in the coming year. It’s also an open-ended way to yield some of the […] [Read More]

“Organized crime has moved in,” Jeremy Louisos said in an interview here at Used Car Week, “in a very serious and big way.” And not necessarily in the same historical sense as the exhibits at The Mob Museum, some 13 miles away in downtown Las Vegas. The vehicle transportation industry is combatting fraudsters that are […] [Read More]

As every dealer knows, there are multiple ways of acquiring cars, and many different types of inventory. In her workshop with Cox Automotive colleague Elizabeth Stegall during Used Car Week 2025, Bethany Johnson, director of strategic planning for Cox’s vAuto, outlined seven channels for sourcing used vehicles, including auctions, dealer trades, customer trade-ins, buying from […] [Read More]

The future of used-car reconditioning isn’t about tires and brakes. It’s about technology and data. “If you’ve been to any of the sessions so far here or at any other conference, you have likely seen and heard everybody talk about the changes that are happening to the automotive industry from the use of automation and, […] [Read More]

Overall wholesale vehicle volumes are expected to be flat in 2026, followed by modest growth in subsequent years. It’s a different story, though, for off-lease volumes, according to Cox Automotive. Lease maturities, says Cox Automotive interim chief economist Jeremy Robb, “are at a critical inflection point” both in terms of actual volume and the makeup […] [Read More]

2025 was a volatile year in the history of electric vehicles in the U.S., with wild fluctuations in demand, the overturn of California’s zero-emission vehicle mandate, the end of the federal EV tax credits and the buying frenzy that immediately preceded it. So how does 2026 follow that act? That question was the focus of […] [Read More]

About nine years ago, Ryan Sokoloff, a partner at Susquehanna Chrysler-Dodge-Jeep-Ram, concluded he needed to attract more customers into his rural Pennsylvania dealership service department to enhance revenues. Turns out, the solution was to send his service department to customers. The Wrightsville, Pa., dealership does that by dispatching factory-trained technicians in tool-equipped service vans to […] [Read More]

The epiphany that launched Ed Napleton Automotive Group’s customer experience program came during the company's 2023 annual review meeting in Palm Springs, Calif. It was there that newly installed national CX director Eduardo Rodriguez saw a demonstration of Reputation’s customer journey tool, with its color-coded visual display, and he instantly knew he’d found what he […] [Read More]

Affordability is a huge concern for consumers these days and that will continue in 2026. Dealers will need to keep an eye on where consumer sentiment is headed and help customers figure out how to afford new- and used-vehicle purchases, industry experts told Auto Remarketing. “You've got to keep more base-model and one-step-up trims on […] [Read More]

The question was simple: What segment of the dealership buy-sell market is hottest right now? Members of Used Car Week’s “Inside the Auto Retail M&A and Buy-Sell Landscape” panel offered various answers — domestic brands, luxury vehicles, business-friendly states like Texas and Florida — but panelist Brian Gordon, president of the Dave Cantin Group, suggested […] [Read More]