GM Financial COO Kyle Birch
GM Financial chief operating officer Kyle Birch sat down for a wide-ranging conversation during this year's AFSA Vehicle Finance Conference. Birch shared his thoughts on…
AutoRemarketing Podcasts
Solving the Hiring Puzzle at Car Dealerships
The retail auto industry is full of processes, from greeting the customer to selling them a car and beyond. But the process seems to get…
How Service Department is Key to Profitable Growth for Car Dealers
Jim Roche of Xtime discusses his debut book, "Fast Lane: How to Accelerate Service Loyalty and Unlock its Profit-Making Potential," customer retention for car dealerships,…
Melinda Zabritski of Experian
What might the auto finance landscape look like this year? What are the key metrics to follow? Melinda Zabritski, senior director of financial solutions at…
Identifying the “Unknown Shopper” on Your Website
When it comes to providing information, today's consumer is "more savvy" and "more private," leading to many "unknown shoppers" on dealer websites. Michael Murphey of…
How Blockchain Could Apply to Car Dealers
How can blockchain technology apply to car dealers, and how might they use it on a daily basis? Also,what type of companies could provide this…
Sniffing Out a Good Retail Experience
Ever have an emotional connection to an experience because of what you see, smell, taste, feel or hear? Well, a similar approach can be applied…
How Baseball Stats Apply to Used Cars
What does batting average in baseball have to do with metrics in the used-car market? Jonathan Banks, a vice president with J.D. Power Valuation Services,…
Lance Schafer of LotLinx
Lance Schafer, general manager of product and technology at LotLinx, talks about the the role artificial intelligence could play for car dealers. That includes putting…
Tim Russi of Ally Financial
In mid-April, it was announced that Tim Russi, the longtime leader of auto finance at Ally, would depart the company in October. Look back at…