End of Tenancy Cleaning — a service provider based in the United Kingdom — recently surveyed 3,230 people from across the globe, asking them, “What are some of the grossest things you have had in your car that you may ... [Read More]

A TransUnion financial hardship survey in late October showed that more than half of Americans — 54% to be exact — said they have been financially impacted by the COVID-19 pandemic. And TransUnion’s origination data for both auto financing and ... [Read More]

Joe Biden’s victory likely will usher in a new era of consumer protection and compliance challenges for auto dealers.  Four out of the five Federal Trade Commission (FTC) Commissioners will have their terms expire during the Biden Administration.  President-Elect Biden ... [Read More]

A firm that was supposed to pull funds from contract holders’ bank accounts and deliver the money to auto-finance companies entered into a consent order with the Consumer Financial Protection Bureau this week. And in a twist, the penalties levied ... [Read More]

Westlake Financial senior vice president of collections Brian Renfro knew his team was facing an incredible challenge. TransUnion’s industry-wide data showed the percentage of auto-finance contracts in financial hardship quickly rose as the pandemic intensified, jumping from 0.64% in March ... [Read More]

The American Recovery Association (ARA) recently distributed a message to the industry, reiterating its positions regarding personal property in repossessed vehicles. The move was triggered by the $5 million settlement Nissan’s captive finance company reached with the Consumer Financial Protection ... [Read More]

Nortridge Software is also getting into the podcast business. The provider of loan management software designed to apply more automation to origination and servicing recently announced the launch of the ConsumerFi Podcast, which will be hosted by Nortridge director of ... [Read More]

Perhaps Kroll Bond Rating Agency (KBRA) offered evidence that the atmosphere in auto financing might actually be returning to normalcy, especially when it comes to delinquency and losses. In April, KBRA placed 229 securities on watch across the unsecured consumer ... [Read More]

SouthWest Dealer Services finalized a strategic partnership with Darwin Automotive last week. The provider of F&I and anti-theft programs as well as related training services for dealerships announced its new connection with Darwin to expand SWDS’ digital retail sales platform ... [Read More]

The Consumer Financial Protection Bureau offered collections and compliance professionals some light reading just before the weekend. It’s mere a 653-page document to update a regulation first passed four decades ago that has taken regulatory officials seven years to get to ... [Read More]