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This Month's Focus

Artificial Intelligence
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EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches
Monday, May. 11, 2026, 09:51 AM
A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution
Monday, May. 11, 2026, 09:45 AM
Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

Q3 Rise, TransUnion Calls Delinquencies ‘Manageable’

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Wednesday, Nov. 27, 2013, 12:00 AM
Nick Zulovich
CHICAGO — While staying at what analysts are calling manageable levels, TransUnion reported jumps in the auto loan delinquency rate on both a quarterly and yearly basis. TransUnion indicated the ratio of borrowers 60 days or more delinquent on their ... [Read More]

NAC & Family First Dealer Services Complete Merger

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Wednesday, Nov. 27, 2013, 12:00 AM
Nick Zulovich
WESTERVILLE, Ohio — National Auto Care Corp., an administrator of vehicle service contract programs, said this week its merger with Family First Dealer Services, a company whose core focus is on providing unique F&I product offerings, has been completed. As ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

AI-Financing Spotlight: How Tracy Honda Sells 12-15 More Deals Monthly

Discover how Tracy Honda is outperforming its market by leveraging AI-powered auto financing to drive faster approvals and close more...
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The AI Dealer Playbook: 5 Questions to Ask Before You Buy AI

Artificial intelligence is rapidly reshaping dealership operations by automating communication, improving workflows, and supporting staff with tools like copilots and...
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Speaking the Same Language: How Dealers Structure Capital for Real Estate and Growth

Why Capital Structures Matters in Today’s Market Dealers actively expanding or acquiring real estate are often constrained not by opportunity—but...
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Dealer Playbook: 5 Takeaways for Auto Retailers Using AI

The May issue of Auto Remarketing — “Shifting Gears: AI’s Role in Retail Automotive” — explores how top auto retailers...
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How TO Maximize Your Digital Sales!

How much revenue is slipping through the cracks in your digital sales process? Our latest guide reveals the most common...
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Loan Origination Automation Guidelines for Modern Lenders

Lenders are under pressure to move faster, handle higher volumes, and reduce manual tasks. Automation can help, but only if...
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Turn Service Visits Into Sales Growth: A GM’s Checklist

Your service drive is filled with loyal customers who trust your dealership and are physically in your store, yet most...
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Del Mar Recovery Solutions Picks RISC Vendor Compliance Reporting

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Wednesday, Nov. 27, 2013, 12:00 AM
Nick Zulovich
CARLSBAD, Calif. — Del Mar Recovery Solutions recently chose RISC Vendor Compliance Reporting (VCR) database management software to monitor and maintain its third-party vendor compliance. By choosing RISC VCR software, Del Mar Recovery Solutions explained that it now can efficiently ... [Read More]

AIADA Chair: Being Thankful

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Wednesday, Nov. 27, 2013, 12:00 AM
Nick Zulovich
ALEXANDRIA, Va. — With Thanksgiving a day away, I thought now might be an appropriate time to count my blessings. We auto dealers have so much to be thankful for. No. 1 and No. 2 on my list (bolded AND ... [Read More]

2 Early Processes Help Lenders Shine in J.D. Power Consumer Financing Satisfaction Study

Monday, Nov. 25, 2013, 12:00 AM
Nick Zulovich
WESTLAKE VILLAGE, Calif. — The J.D. Power 2013 U.S. Consumer Financing Satisfaction Study showed those initial steps in the F&I process determine which companies score high marks with consumers and which ones do not. According to the study released today, ... [Read More]

CUDL Partners with Utah-Based Subprime Lender, 9 Other Credit Unions

Monday, Nov. 25, 2013, 12:00 AM
Nick Zulovich
ONTARIO, Calif. — Along with an alliance with a Utah-based subprime finance company, CU Direct Corp. recently finalized new partnership agreements with nine credit unions. As a result of the agreements, officials highlighted the credit unions will be incorporating products ... [Read More]

NY Dealer Group Exec Gets Perfect Score on AFIP Exam

Monday, Nov. 25, 2013, 12:00 AM
Nick Zulovich
COLLEYVILLE, Texas — Michele Myers, vice president of financial services of the New York-based Dorschel Group, recently posted a perfect score on the rigorous 200-question Association of Finance & Insurance Professional Senior Certification Exam. In 23 years of administering the ... [Read More]

Credit Approvals for Leases Level Off in October

Monday, Nov. 25, 2013, 12:00 AM
Nick Zulovich
CINCINNATI — Steady is as good an adjective as any to describe credit approval trends in connection to vehicle leases last month, according to data reported last week by Swapalease.com. Site officials said credit approvals came in relatively unchanged in ... [Read More]

Latest Payment from Ally Means More than 70 Percent of US Treasury Investment Repaid

Friday, Nov. 22, 2013, 12:00 AM
Nick Zulovich
DETROIT — With its latest move announced this week, Ally Financial said it has now repaid more than 70 percent of the investment the U.S. Treasury made in the company. Ally completed a private placement of 216,667 shares of Ally ... [Read More]

2 US District Courts Rule in Favor of Debt Collectors in Recent FDCPA Cases

Friday, Nov. 22, 2013, 12:00 AM
Nick Zulovich
MINNEAPOLIS — ACA International, the Association of Credit and Collection Professionals, recapped why two U.S. District Courts examined messages left for consumers and third parties and found the messages were not communications under the Fair Debt Collection Practices Act. "The ... [Read More]

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