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How agentic AI is impacting collections
Thursday, Feb. 5, 2026, 02:21 PM
Agentic AI is among the slew of topics being bandied about this week at NADA Show 2026 in Las Vegas. The subject also was discussed during Used Car Week 2025 in the same city. Used Car Week Hall of Famer ... Listen Here
The real cost of inaction when it comes to transport fraud
Thursday, Jan. 29, 2026, 03:30 PM
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More dialogue about current complexities of fleet management with David Prusinski of Vehicle Management Systems (VMS)
Thursday, Jan. 29, 2026, 03:30 PM
A limited number of qualified maintenance technicians. A robust mix of gasoline-, diesel- and electric-fueled vehicles. There’s no shortage of challenges for fleet managers nowadays. To help wade through the environment with valuable perspectives, David Prusinski, who is CEO of ... Listen Here

Shilson: Getting Your Best BHPH Customers Back

Monday, Sep. 23, 2013, 12:00 AM
Nick Zulovich
HOUSTON — The first half of 2013 is now in the rearview mirror for the buy-here, pay-here industry, and it's time to look back. Many operators reported lower unit sales versus the same period last year. Two important questions are, ... [Read More]

Report: 2 Captive Arms Being Examined for Possible Discrimination

Monday, Sep. 23, 2013, 12:00 AM
Nick Zulovich
WASHINGTON, D.C. — The Consumer Financial Protection Bureau and the Department of Justice are probing a pair of captive finance companies looking for the possibility of discrimination, according to a report by Bloomberg. The report indicated the two companies that ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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DriveTime Expands Again in Florida

Monday, Sep. 23, 2013, 12:00 AM
Nick Zulovich
PHOENIX — DriveTime Automotive Group continued its expansion as the chain that specializes in selling vehicles to deep subprime buyers has opened two new stores this month and a total of 10 so far this year. The newest location to ... [Read More]

Three Routes To Big Improvements Within Your Collections & Recovery Departments

Friday, Sep. 20, 2013, 12:00 AM
Nick Zulovich
CARY, N.C. — When gathered amongst themselves, sometimes dealers and finance company executives who specialize in working with customers with checkered credit pasts say they're not in the car business — they're in the collections business. "If you have a ... [Read More]

Despite Subprime Approvals Cooling Slightly, 4-Percent Rise in Used Sales Likely

Friday, Sep. 20, 2013, 12:00 AM
Nick Zulovich
BANDON, Ore. — Despite financing approvals for subprime borrowers edging slightly lower so far this month, overall used-vehicle sales this month are on pace to beat last September's total by more than 4 percent. No matter the financing trends, there ... [Read More]

Swapalease.com: Credit Approvals Edge Lower in August

Friday, Sep. 20, 2013, 12:00 AM
Nick Zulovich
CINCINNATI — Swapalease.com reported a slight drop-off in year-to-date credit approval trends for August compared with July. The site determined the average customer credit approval rate at the end of August was 74.5 percent, down slightly from 75.6 percent at ... [Read More]

Toyota Financial Services Issues New Diversity & Inclusion Bond

Friday, Sep. 20, 2013, 12:00 AM
Nick Zulovich
TORRANCE, Calif. — This week, Toyota Financial Services issued a new Diversity & Inclusion Bond — what officials said is a key component of the company's comprehensive funding program.  The company recapped that TFS issued its first Diversity & Inclusion ... [Read More]

Despite Auto Loan Uptick, August Default Rates Still Considered ‘Healthy’

Wednesday, Sep. 18, 2013, 12:00 AM
Nick Zulovich
NEW YORK — As analysts described overall consumer credit performance as "healthy," the auto loan portion of the newest S&P/Experian Consumer Credit Default Indices showed a slight uptick. Data through August compiled by S&P Dow Jones Indices and Experian revealed ... [Read More]

Fitch: Appetite for Risk Growing in US Auto Loan Market

Wednesday, Sep. 18, 2013, 12:00 AM
Nick Zulovich
NEW YORK and CHICAGO — Fitch Ratings contends that loosening underwriting standards and higher funding costs have led auto lenders to increasingly extend credit to subprime consumers. However, analysts view the higher propensity to lend to "weaker" borrowers as a ... [Read More]

Russ Darrow Group Opens Another J.D. Byrider Franchise as Part of Used-Store Growth

Wednesday, Sep. 18, 2013, 12:00 AM
Nick Zulovich
GREEN BAY, Wisc. — The Russ Darrow Group delved deeper into the buy-here, pay-here business and broadened its used-vehicle operation this week by unveiling two new dealerships at one location. Located at 2800 Ramada Way in Green Bay, Wisc., the ... [Read More]

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