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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

NowAuto Explains Fiscal 2007 Loss

Thursday, Oct. 4, 2007, 12:00 AM
Nick Zulovich
TEMPE, Ariz. — NowAuto Group reported lower revenue for the year; however officials attributed the downturn to stricter underwriting criteria that were implemented to strengthen business in the long run. Revenue for the company's fiscal 2007 came in at $6,944,021, compared with ... [Read More]

Carbiz Expands Footprint by Acquiring More than Two Dozen Stores

Thursday, Oct. 4, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — CarBiz recently announced that it purchased Calcars, the fourth largest chain of buy-here, pay-here dealerships in the country. This transaction entails the company acquiring 26 stores. Calcars' consolidated revenues for 2006 were more than $36 million, which would ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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Hudson Cook Adds Former FTC Counsel to Team

Tuesday, Oct. 2, 2007, 12:00 AM
Nick Zulovich
WASHINGTON, D.C. — Hudson Cook LLP, a leading provider of legal compliance services for the financial services industry, recently said it has added a new attorney to its team. Jean Noonan, managing partner of the Washington, D.C. office, announced that attorney ... [Read More]

MaximTrak Partners with Universal Warranty

Tuesday, Oct. 2, 2007, 12:00 AM
Nick Zulovich
WAYNE, Pa. — MaximTrak, an F&I menu system provider, recently announced that it has launched a real-time integration partnership with the Universal Warranty Corp., which is a subsidiary of Motors Insurance Corp. The integration partnership is designed to allow dealers to ... [Read More]

World of Special Finance Purchased

Tuesday, Oct. 2, 2007, 12:00 AM
Nick Zulovich
TORRANCE, Calif. — The magazine, World of Special Finance, and its related conference and other assets have been acquired by Bobit Business Media, it was announced recently. World of Special Finance LLC, a Michigan-based entity owned by Rick and Cindy ... [Read More]

BMW Financial Launches Non-Captive Lending Direct-to-Consumer

Tuesday, Oct. 2, 2007, 12:00 AM
Nick Zulovich
WOODCLIFF LAKE, N.J. — To mark the company's entry into the direct-to-consumer lending business, BMW Group Financial Services announced today the launch of www.up2drive.com, an auto financing site that features loan services designed to empower the consumer in the car buying and ... [Read More]

France Joins Triad Financial

Thursday, Sep. 27, 2007, 12:00 AM
Nick Zulovich
HUNTINGTON BEACH , Calif. — Triad Financial Corp. recently announced that Scott France, a former AmeriCredit executive, has been named senior vice president of portfolio management. In this position, officials said France will head up Triad's efforts to optimize portfolio performance ... [Read More]

Delinquency Bulletin: Subprime Mortgage Downfall Appears Contained

Thursday, Sep. 27, 2007, 12:00 AM
Nick Zulovich
WASHINGTON, D.C. — The American Bankers Association's Consumer Credit Delinquency Bulletin found that late payments for indirect auto loans were up slightly for the second quarter. These delinquencies increased to 2.77 percent from 2.73 percent. Meanwhile, direct auto loan delinquencies ... [Read More]

Part 2: What BHPH Operators Should Learn from Subprime Mortgage Crisis

Thursday, Sep. 27, 2007, 12:00 AM
Nick Zulovich
HOUSTON — About 30 days ago, I wrote an article about some of the lessons buy-here, pay-here operators should learn from the recent subprime mortgage meltdown. I received numerous comments relating to this article, and several respondents offered additional insights, which ... [Read More]

CarBiz Promotes Halloran to VP of Finance

Thursday, Sep. 27, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — Carl Ritter, chief executive officer of CarBiz, recently announced the promotion of Jennifer Halloran to vice president of finance. Halloran previously served as controller for CarBiz, where she has been employed since 2000 in accounting, human resource administration ... [Read More]
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