As delinquencies rise and margins tighten, leading auto lenders use AI agents to cut collections and servicing costs without compromising...
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Chip Perry the big hitter in startup sellmyride’s new lineup of Cox veterans
Friday, Aug. 22, 2025, 11:07 AM
Panicker joins logistics tech firm RPM as chief technology officer
Friday, Aug. 22, 2025, 02:41 PM
COMMENTARY: 5 ways dealerships can bring back 'lost souls' through digital outreach
Friday, Aug. 22, 2025, 11:51 AM
Mandy Deveau of DriveHRIS on Leading with Confidence
Mandy Deveau is marketing manager at DriveHRIS, where she leads dealer communication and engagement. In June, she joined Canada’s Used Car Week Live Stage, presented by SYCN Auto Logistics, to talk about “How Women in Automotive Can Lead with Confidence.” Listen Here
Vivian Liu Wants to Make Autos Easy
Vivian Liu is the CEO of Making Auto Easy, a platform designed to help dealers turn the manual meet-and-greet into a more efficient digital experience. In June, she joined the Canada’s Used Car Week Live Stage, presented by SYCN Auto ... Listen Here
Experian North America chief innovation officer Kathleen Peters on combating fraud
Experian North America chief innovation officer Kathleen Peters made her first appearance on the Auto Remarketing Podcast. Peters recapped highlights of Experian’s 2025 U.S. Identity and Fraud Report and why service providers remain focused on curbing fraud that continues to ... Listen Here
Retail
Chip Perry the big hitter in startup sellmyride’s new lineup of Cox veterans
A startup seeking to help dealers source inventory from private sellers is swinging for the fences, stepping up to the plate with a lineup of Cox Automotive veterans that includes one of the biggest names in the auto industry. The ... [Read More]
Former dealer launches platform to improve private-party car sales & ownership
A new startup led by former auto retail executives has launched with the goal of decluttering the private-party vehicle sales and ownership process and making it safer. Secure Private Sales said in a news release Wednesday that it plans to ... [Read More]
Wholesale
Panicker joins logistics tech firm RPM as chief technology officer
Logistics technology provider RPM has named Binu Panicker as its new chief technology officer. In a news release, the company cited Panicker’s 26 years of technology and executive leadership experience including stints with Covisint, Dassault and most recently as CTO ... [Read More]
Lane watch: Conversion rate at highest point since April
Perhaps when someone at your dealership says, “just send it to the auction,” it potentially doesn’t have such a negative connotation now. Black Book said last week’s auction conversion rate came in at 63%, which was the highest level that ... [Read More]
Technology
Reynolds unveils new AI agent Rey, names award winners during Amplify summit
Chris Walsh has been part of Reynolds and Reynolds since 1987. But the dealership software provider’s president and acting CEO said he’s never seen anything like this. Reynolds unveiled its newest technology — Rey, an artificial intelligence agent designed for ... [Read More]
Fullpath acquires Dynamic Payments to ‘support every profit center’ with real-time data
Fullpath has acquired Fuse Autotech’s Dynamic Payments, a deal it said offers car dealers real-time data to improve the customer experience. Fuse’s system will be integrated into Fullpath’s artificial intelligence-powered customer data platform, the companies said, allowing dealerships to provide ... [Read More]
Analysis
AI-based technologies driving customer satisfaction, JD Power study shows
Artificial intelligence is creeping into vehicles, and according to J.D. Power’s latest study, it’s helping drive customer satisfaction. The J.D. Power 2025 U.S. Tech Experience Index Study, in its 10th year, has added a smart vehicle category to evaluate seven ... [Read More]
COMMENTARY: 5 ways dealerships can bring back ‘lost souls’ through digital outreach
Automotive dealerships invest heavily in acquiring new customers, but a significant challenge lies in retaining them beyond the initial vehicle purchase. Many customers, often dubbed “lost souls,” never return for service or their next vehicle, representing a massive untapped revenue ... [Read More]
