Sales of cars and trucks have risen since the end of the 2009 Great Recession, and because vehicle owners are driving their vehicles longer, service has also expanded. Consumer awareness of the need for preventive maintenance, repairs and scheduled servicing to extend the overall value of their vehicles has created rising demand for parts and […] [Read More]

Vehicles that retain a strong residual value offer an unmistakable benefit to automakers and consumers alike. Such models allow for a competitive cost of ownership and leasing advantage, with some being better values when it comes to leasing. One of the biggest factors in the total cost of a lease is the vehicle's residual value. […] [Read More]

Music. Movies. TV shows. And even … razors. The subscription economy has completely taken over. Customers now expect to pay a flat monthly fee for unlimited services. That expectation is moving into the automotive industry, according to Syncron, a provider of cloud-based after-sales services. The company said in a news release that because of those expectations, […] [Read More]

The latest vehicle sales forecast from J.D. Power and LMC Automotive shows a new-car market challenged by “rising inventories of unsold vehicles.” But some dealers are getting a shot in the arm from their used-car sales, which for franchised dealers have grown nearly 6% month-to-date, according to J.D. Power — though other analyses show mixed […] [Read More]

People mover. Entertainment center. Gathering place. Those are just some of the roles that today’s family car plays. Edmunds considered those and other factors in mind in announcing its 12th annual Best Family Cars list. Honda won in three categories: Best family minivan, best family sedan, and best small family SUV. Ram, Kia, Mercedes, Volvo […] [Read More]

Much hustle gets a dealer’s new and used inventory online and ready to sell. The sizzle is the sale, but the hot coals that drive low-funnel leads — and thus shoppers — into the showroom, is online inventory maintenance. The trendiest dealer website will be hollow and unproductive where these maintenance basics are neglected. This […] [Read More]

In this episode, Mike Cavanaugh of MAXDigital chats with Joe about the demands of the modern consumer in the car-buying process and how dealers can adapt. Plus, what "collaboration" between a shopper and dealer looks like during car shopping. Mike also explains some of the missing profit opportunities for dealers in the transaction. The full […] [Read More]

If your dealership isn’t looking outside the box for new ways to acquire the right used vehicles, you’re missing out on sales. Consumer interest in used cars is on the rise with new-car sales slowing down. Kelley Blue Book data shows the average price paid for a new vehicle is approaching $37,000, putting that option […] [Read More]

Century Motors of South Florida owner Frank Fuzy has bought about 30,000 cars during his 30 years in business. He said he has never bought a flood car. Fuzy says he has never bought a car that was later discovered to have flood damage because, as he says, “You’ve just got to be educated.” “If […] [Read More]

Mandi Fang joins the show to talk about her new role as vice president and GM of Dealertrack DMS, which was recently named to the Women Tech Council’s 2019 Shatter List. Plus, Fang — a 2016 Women in Remarketing honoree — talks about her experiences working on a General Motors assembly line in college and […] [Read More]