What is omnichannel and why is it essential for you? Omnichannel is how the whole dealership communicates with its customers. It’s about creating a consistent customer experience across all parts of the dealership, from sales to service, to phone calls and in-person interactions. It becomes the lifeline to encourage your consumers to continue engaging (and […] [Read More]

Ford had the most used-vehicle sales of any brand from July 10-Aug. 9 and its F-150 was the top-selling used vehicle in the industry. The Blue Oval also swept the top three spots of best-selling 7- to 11-year-old vehicles and best-selling vehicles 12 years and older. But among late-model vehicles, there was a different king […] [Read More]

When making travel or dinner plans with a group, a “smaller, less complex” itinerary may help to avoid hiccups. Perhaps the same goes for finding reliable vehicles, too. Carfax said Monday it has developed rankings of the most reliable vehicle types based on billions of records throughout the U.S., millions of vehicles and nearly 200,000 […] [Read More]

Fleets have been getting more mileage out of their work trucks and vans — quite literally. According to the Q2 2026 Commercial Vehicle Market Analysis from Work Truck Solutions, median mileage on work trucks and vans came in at 77,507 miles in the second quarter. That was up 30.8% from the first quarter and 24.5% […] [Read More]

Like NASA’s Artemis II mission in April, retail used-car prices rocketed into orbit this spring. And slowly but surely, “they’ve come back to down to earth.” Just not at astronomical speeds, says CARFAX, known for its history reports on more earthly vessels. The CARFAX Used Car Index in July is up 0.1% from June, an […] [Read More]

Record new-car prices, says Catalyst IQ, have led to greater consumer emphasis on “affordability, fuel-efficiency and value.” And that includes stronger demand for used cars, which hit their quickest turn times in nearly three years, the automotive analytics and marketing company said in its Q2 2026 State of the Industry Report. Offering some overall commentary […] [Read More]

The latest data on electric vehicles may come as a shock. Against conventional used-car wisdom, prices for pre-owned EVs are appreciating, thanks in part to a spark in demand, which is now close to par with supply, according to Recurrent. “Used cars don’t normally appreciate in value,” Recurrent head of growth & research Andrew Garberson […] [Read More]

Here’s one thing that automakers and dealers can agree on (for the most part). Dealership valuations will remain robust. According to The Presidio Group’s Midyear 2026 Dealer Direction Survey, 78% of of dealer respondents said they anticipate dealership valuations to climb or remain steady over the next year. About 75% say the same about the […] [Read More]

For years, dealerships have used the phrase “data lock‑in” to describe the pain of signing up with a new vendor or switching systems/platforms, only to have the process of taking their own data to a different vendor be difficult, incomplete, or disruptive. Closed architectures, restricted access, and limited interoperability create those conditions that make dealerships […] [Read More]

Similar to other recent analyses on the wholesale vehicle market, “momentum” and “discipline” were themes that popped up in the AutoIMS Industry View for the second quarter. The quarterly report aims to provide a “compendium of metrics featured in the AutoIMS Sales Scorecard that reflects the AutoIMS database (with few needed exclusions) — a vast […] [Read More]