Sandy Schwartz was taking an Uber. The Cox Automotive president asked the driver, how many miles do drive each year? “And he says, ‘Well, I used to drive 10,000 miles, but now that I’m doing this, I’m driving 30,000 miles,’” Schwartz said. The lightbulb goes off: two big potential business-generators there. “One is, he’s going […] [Read More]

Federal and state regulators have charged dealers numerous times with deceptive advertising trying to entice consumers. But the National Automobile Dealers Association recently spotted a campaign in which stores have been the target. NADA indicated some dealers may have received an email with the subject line “Local Expiring Leases.” The association noted the email also reads […] [Read More]

The service department certainly helped steer many dealerships through the recession, says Xtime’s Jim Roche. But as he illustrates through an Xtime presentation during an interview with Auto Remarketing at the NADA Convention & Expo in April, it’s still a resource whose potential is not yet fully realized. Roughly 11 percent of the revenue from […] [Read More]

A recent Customer Satisfaction Pulse Study conducted by BARE International indicated that more than 40 percent of vehicle-sales conversations do not gather key information. The research found that dealership personnel didn’t gather information such as what the buyer is looking for, how the vehicle will be used and how much a buyer is comfortable spending. […] [Read More]

Over the years, the Internet role’s in car research opened up greater access to information and pushed more of the consumer decision-making online, DealerRater chief executive officer Gary Tucker said in an interview here at the NADA Convention. Choices that were largely offline-based — what am I going to buy? What price is fair? What […] [Read More]

Feedback from recovery professionals who attended this year’s North American Repossessors Summit (NARS) highlighted how much the event was successful and demonstrated the ongoing improvement and evolution of the space. Organizers of the event hosted by American Recovery Association indicated that the summit ushered in a “new era” for the recovery and remarketing industry. From […] [Read More]

Melinda Zabritski watched her credit-market workload at a previous post steadily increase with responsibilities in the automotive space. The topic, as well as the people connected to vehicles and how they are financed, prompted Zabritski to seek her current position as senior director of automotive finance at Experian Automotive. “No offense to other areas of […] [Read More]

While an enthusiastic NASCAR follower, Kathy Williamson acknowledged she had never been to an auto auction prior 2003. Although the vehicles in the auction lanes don’t travel nearly 200 mph, the pace at which Williamson helped to develop technology leveraged in the wholesale vehicle space still moves pretty fast, too. Williamson and her husband purchased […] [Read More]

Five trends uncovered in new research from CDK Global reinforced how much vehicle shoppers are willing and likely to start the buying process online. In a recent survey, CDK found that nearly 70 percent of shoppers expected to find the ability to configure a payment on a dealership website, and 83 percent indicated that online […] [Read More]

When asked to name some of the people she finds professionally inspiring, Leslie Vander Bann points to Richard Branson, Elon Musk and Sheryl Sandberg, among others. “These individuals won’t accept ‘no’ for an answer,” said Vander Baan, a 2016 Women in Remarketing honoree. “They are not limited by their own imagination and they engage in interesting […] [Read More]