ACA International, the association of credit and collection professionals, believes that 25 years since the enactment of the Telephone Consumer Protection Act, plaintiff’s attorneys and federal regulators have manipulated the original intent of the law, transforming it from a statute that protects valuable consumer communication with businesses into a tool for frivolous lawsuits. In its […] [Read More]

It’s not that new-vehicle owners can’t get no satisfaction. It’s just that for the first time in years, a non-American brand has earned the distinction of most satisfying popular, non-luxury brand among new-vehicle owners. Korean manufacturer Kia claimed that honor in this year’s AutoPacific Vehicle Awards, which measures owner satisfaction with 50 attributes ranging from […] [Read More]

Movie stars and sun may make southern California a hot spot, but several parts of the state have a different kind of “hot spot” distinction: vehicle theft. According to the National Insurance Crime Bureau’s latest Hot Spots report, California’s Modesto Metropolitan Statistical Area (MSA) had the nation’s highest per capita vehicle theft rate in 2015, […] [Read More]

More than 30 percent of new-vehicle retail sales year-to-date have been leases, helping to push numbers for a few automakers, according to Kelley Blue Book senior analyst Alec Gutierrez. And while the short-term risks are marginal, there’s a bit of a slippery slope when leasing levels are this high, Gutierrez said during a conference call […] [Read More]

In today’s digital world, television advertising is obsolete … or is it? It’s a question many experts are pondering, and those in the auto industry are no exception. A 2014 article in Dealer Marketing Magazine asked, “Does automotive marketing still rely too heavily on TV advertising?,” while one at NADAFrontPage.com touted a study suggesting that car shoppers […] [Read More]

With 10 of the 12 Federal Reserve districts discussing new- and used-vehicle sales activity, the latest Beige Book highlighted that metal rolling over the curb generally was steady in April and May. On Wednesday, the Fed reported through its district-by-district rundown that looking at overall sales, truck and large vehicle turns outpaced car sales across […] [Read More]

Dealerships and auctions now aren’t the only businesses that must keep close watches for recalled vehicles. The U.S. Department of Transportation’s National Highway Traffic Safety Administration announced that beginning on Wednesday rental car agencies must fix any and all open safety defects before renting out vehicles to customers. The regulator explained Secretary of Transportation Anthony […] [Read More]

ALS Resolvion, a national provider of loss mitigation management services to the auto and commercial finance industry, announced this week that the company has been recognized by the Atlanta chapter of the Association of Corporate Growth (ACG) as one of the Top 40 Fastest Growing Companies in Georgia within ACG’s middle market category. The company […] [Read More]

The dog days of summer are here. The typical BHPH dealer will sell 30 percent to 35 percent of their annual units in the first three months of the year. They will also realize about the same percentage of their annual profit in the first quarter. So, if you got off to a slow start […] [Read More]

Used-vehicle leasing may be having a moment. According to a recent survey by Swapalease.com, 78.7 percent of drivers would consider leasing a used car or truck, and 74 percent of dealers indicated that used lease offers may help or definitely would help move the influx of leases coming back onto their lots. A majority of drivers (75 […] [Read More]