According to data collected by J.D. Power and released Tuesday through its SafetyIQ program, consumer complaints about vehicle software have been growing steadily over the past several years, and 2016 is already on pace with the record-setting level of 2015. So far this year, J.D. Power determined that consumers have filed 202 formal complaints with […] [Read More]

There were 10.14 million used-vehicle retail sales in the first three months of the year, according to Edmunds.com, which said this was the best first quarter since 2012. It also beats year-ago figures by 3.4 percent, the company said in its Q1 2016 Used Vehicle Market Report released last week. Franchised dealers were particularly strong, […] [Read More]

The Enterprise Rent-A-Car Foundation has renewed its $1 million pledge to the American Red Cross’ Annual Disaster Giving Program. Additionally, the philanthropic arm of Enterprise has pledged $100,000 to the Canadian Red Cross to assist with relief efforts in the wake of the Fort McMurray, Alberta, wildfires. This second annual $1 million contribution to the […] [Read More]

The certified pre-owned vehicle market in the first three months of the year reached a combined tally of 646,390 sales, which Edmunds.com says is a first-quarter record.  The Q1 sum is also a 5.2-percent year-over-year increase, Edmunds reported in its Q1 Used Vehicle Market Report released Thursday. But the fact that CPO penetration of franchised dealer […] [Read More]

Here’s more data showing how much metal is rolling over the curb as leased vehicles nowadays. Experian Automotive reported on Thursday that open leases originated during the first quarter grew by 27.55 percent to an all-time high of $76.9 billion, up from $60.1 billion spotted during the previous year. According to the most recent State […] [Read More]

First-quarter retail used-car transaction prices have never been higher than they were in the opening three months of 2016, says Edmunds.com. Edmunds' Q1 2016 Used Car Market Report released Thursday morning said the average retail transaction price on a used car was $18,838, a first-quarter record. This is up 3.2 percent year-over-year, moving past 2015 figures […] [Read More]

When the first Kerrigan Auto Retail Index was released at the end of March, the report said it was a bit premature to call the seven-year up-cycle in auto retail stocks over, but noted the handwriting was clearly on the wall. “It is still too early to call the end of the cycle, but the public […] [Read More]

ACA International recently released a new white paper as part of its ongoing initiative to collect original data about the credit and collection industry and show how debt collection companies impact the economy.   In its paper titled “Methodological and Analytical Limitations of the CFPB Consumer Complaint Database,” ACA highlighted that the Consumer Financial Protection […] [Read More]

It’s not just about reaching the most consumers. Sometimes, it can be just as beneficial — if not more — to tap into what’s important for a specific niche of clientele. In other words, “clients that are the most profitable for you,” says Cox Automotive Media Group president Jared Rowe. “Maybe, again, you don’t want to sell […] [Read More]

A majority of respondents to a recent Kelley Blue Book survey said they would be more likely to purchase a particular vehicle brand from a company involved in a social awareness campaign — but a similar majority said they are unaware of any such campaigns. Many automotive companies have campaigns that seek to inspire social […] [Read More]