When dealership personnel say quickly and almost automatically that “we treat everyone the same,” what is really meant is that they greet prospects consistently and similarly with a sales process in person or digitally. However, having the capacity and ability to treat every walk-in customer the same simply can't be accomplished. It’s the perfect ideology, the […] [Read More]

If you see a CarMax commercial on TV, chances are, you’re not going to see the price of the car advertised. Here’s what you will see, though: the company emphasizing the positive experience a CarMax store delivers to consumers. That’s just one example that NADA Used Car Guide’s Stu Zalud and Jim Dodd shared with […] [Read More]

Data collector Vast announced early this week the availability of its new CarStory Market Reports, the company’s grouping of data models that analyze more than 100 million used-vehicle searches. The reports, available for free to dealers as well as consumers, provide individual vehicle information such as supply, demand and market features, as well as special […] [Read More]

About a month after conducting a field hearing focused on auto finance, the Consumer Financial Protection Bureau, along with its regulatory colleagues from the Federal Trade Commission, is turning its attention to the debt collection industry — in particular, the Latino community. CPFB and FTC officials will co-host a roundtable to examine how debt collection […] [Read More]

Along with co-host Jennifer Reid from Equifax, Used Car Week held its first-ever DealerChat via Twitter on Wednesday. Reid and her team from Equifax, along with other Twitter Chat participants from the remarketing space, fielded a variety of questions about top dealer trends, finance, Used Car Week and more. Here are five of the top […] [Read More]

With the Consumer Financial Protection Bureau shifting its focus more to automotive financing, one of the aspects of automotive deals that is under fire is dealer mark-ups, or bumps in interest rates. Dealer financing mark-ups have long been a accepted practice in the industry, but the CFPB contends this type of deal is ripe for discrimination. […] [Read More]

Amid certified pre-owned vehicle sales that are humming at a record pace, vendors that support the sector in various ways are coming together and could keep momentum going. In what may help the segment — since most CPO sales require financing — Equifax and Black Book are joining forces to aid what happens in the […] [Read More]

One of the presenting sponsors of this year’s Re3 Conference — Primeritus Financial Services — also enjoyed a record turnout for its second annual agent partner event on Sept. 11 and Sept. 12 in the Music City. During its first agent event a year ago, Primeritus indicated more than 100 attendees came to the company’s […] [Read More]

Recovery Industry Services Co. recently looked to increase the value of a RISC Compliant Agent Network (CAN) membership by implementing a discount purchasing program through a partnership with CorpMatch. RISC explained how it works, starting by stating that CorpMatch partners with companies like RISC to form a large buying group.  Then CorpMatch can negotiate with […] [Read More]

It's been verified. In The Wall Street Journal last month, it was reported there are now more women drivers on the road than men. The last several years the auto industry has witnessed a big and not so surprising shift in the car buyer demographics, particularly in terms of gender. Men, who have been strongly […] [Read More]