If there’s any doubt as to the role the service department plays in brand loyalty, consider the following data provided by J.D. Power and Associates’ Canadian Automotive Practice. For Canadian customers who put their level of satisfaction with their most recent dealership visit at an 8 or 9 out of 10, just 17 percent claim […] [Read More]

Reflecting the wide variety of choices Canadian new-vehicle buyers have, the fourth annual Canadian Automotive Jury’s Best of the Best finalists cover several segments, including sedans, coupes, hatchbacks, SUVs, crossovers and sports and performance models. The 11 award contenders include four European, four Japanese and three domestic models as well as one Korean unit. The […] [Read More]

Just before the closing session of the Re3 Conference, industry leaders will gather to offer a wrap-up of where the repossession industry has been in 2012 and where it’s headed in 2013. This dynamic session will provide attendees with perspective and forecasts from some of the industry’s leading executives. The session is titled “Remarkable Remarketing […] [Read More]

A new study by J.D Power and Associates is the latest to show that smartphones have become a major source of information among in-market car shoppers, making mobile websites more important than ever across the industry. According to J.D. Power and Associates’ 2012 Automotive Mobile Site Study, the results of which were released today, 31 […] [Read More]

Fifty-seven dealers from across the U.S. have been announced as nominees for the 2013TIME Dealer of the Year award, Ally Financial said Monday. Considered among the nation’s most successful dealers, these nominees also demonstrate a longstanding commitment to community service. In fact, a recent survey of U.S. dealers by Ally Financial found that more than […] [Read More]

Ford Motor Co. announced Monday that Mike Bannister, executive vice president and chairman and chief executive officer of the OEM's financial arm, Ford Motor Credit Co., has elected to retire effective Jan. 1. After 39 years of service, Bannister will be succeeded by Bernard Silverstone, who will be named group vice president and chairman and […] [Read More]

In recent months, used-car prices have declined more rapidly than the slowdown in new-car prices, according to Kelley Blue Book. As such, there is more space now between used prices and new prices than there was earlier this year. However, KBB’s Alec Gutierrez emphasized that the gap should stay narrow enough to “prompt consumer consideration […] [Read More]

This fall season may be bringing more shoppers to the lots to purchase a certified pre-owned pick-up truck, and AutoTrader.com officials suggest now may be a good time for shoppers to consider these full-size rides. Why? AutoTrader explained there is a “pretty big gap between the average price of new models and CPO models” on […] [Read More]

When gas prices rise, so does consumer interest in hybrid vehicles, according to Arthur Henry, manager of market intelligence and market analyst at Kelley Blue Book. In fact, Henry noted this concept “reigned true” this month, as used hybrid cars increased 10 percent in share month-over-month, what he called “a direct response to the recent […] [Read More]

After holding sessions this summer, the American Recovery Association and RISC are joining forces again to conduct free continuing education to benefit recovery and remarketing professionals this week. The one-hour Webinars conducted by ARA and RISC are broken into three 20-minute sessions. The topics on tap include: —Recovery Laws & Regulations: Defensive Driving —Compliance and […] [Read More]