DealersLink revealed late last week it will be launching a Version 4 of its inventory management platform later this month. On April 28, DealersLink V4 will hit the market, featuring a new user interface that the company says is “faster, more intuitive, and has more robust capabilities, with a focus on mobile users.”  “We’re excited […] [Read More]

Is your dealership selling the most popular cars and trucks among shoppers? The inaugural Most Popular on Edmunds.com Awards were presented by the online consumer review site Wednesday at the 2014 New York International Auto Show. Topping the list of most popular cars and trucks were Ford, Chevrolet and Toyota. "Edmunds.com is in a unique […] [Read More]

Jenell Ross’s customer service strategy may be simple — provide quality service at a fair price within a reasonable timeframe — but the president of Bob Ross Auto Group and a member of Auto Remarketing’s 2013 Women In Remarketing class says this strategy never fails to create repeat business. The dealership group is situated on […] [Read More]

As iSeeCars.com highlighted new research dissecting the timeliness of recalls and more, General Motors chief executive officer Mary Barra specifically mentioned two dealers and their recent actions during her prepared remarks at the 2014 Automotive Forum. Midway through her first public comments since consecutive days of Capitol Hill hearings about how the automaker handled the […] [Read More]

Dealers know that satisfied customers are walking advertisements. And in today’s digital world, online reviews have real impact on sales and service operations. This week, eReputationBuilder launched Dealer Influence, a product which aims to encourage an increase in reviews that represent the overall sentiment of the customer, and proactively build dealers’ online presence. Dealer Influence […] [Read More]

Autobytel named a California franchised store co-owner as the Autobytel Dealer of the Month for February. Earning the honor was Chris Baughman, general manager and co-owner of Sunset Honda in San Luis Obispo, Calif. The company’s dealer awards program honors exceptional operators who employ the highest standards in customer service and Internet retail sales and […] [Read More]

At one time, brands such as Honda and Toyota were considered startups in the U.S., a point National Automobile Dealers Association chairman Forrest McConnell recollected while reinforcing the value of franchised dealers. McConnell made his assertions in New York on Tuesday during the 2014 Automotive Forum presented by NADA and J.D. Power, an event that […] [Read More]

Launching just in time for the New York International Auto Show, which opens to the press tomorrow, Nissan has launched a new, mobile responsive version of NissanNews.com. For consumers, dealers and journalists interested in the automaker’s latest breaks, Nissan noted that new mobile site adapts to any smartphone or tablet.   "Nissan's commitment to innovation […] [Read More]

As a group of six U.S. senators pressed Attorney General Eric Holder for an investigation of the automaker’s recalling of older models with problematic ignition switches, General Motors refuted reports that chief executive officer Mary Barra knew much earlier than Jan. 31 about significant issues. Online reports surfaced based on the Congressional release of an […] [Read More]

Earlier this month, NADA Used Car Guide’s Stu Zalud said he and his wife were out to purchase a vehicle and had a trade-in. The price the dealer was offering for the trade was simply on a piece of paper. “That’s kind of how it’s always been done,” he said. “No real validation, no background, […] [Read More]