Much to the frustration of lawmakers who are members of the U.S. House Subcommittee on Oversight and Investigations, General Motors chief executive officer Mary Barra could not give direct answers to pointed questions regarding the automakers handling of ignition switch problems in millions of recalled vehicles. Barra often referenced the ongoing efforts of U.S. Attorney […] [Read More]

The first quarter of 2014 is now officially in the books, and with that, a few automakers have shared their Q1 certified pre-owned results this morning. Starting with Hyundai, it achieved its best-ever month for CPO, selling 8,484 units. This marked the first time it has sold more than 8,000 certified cars and is a […] [Read More]

In the past four days, General Motors expanded its recall to cover more units with potential faulty ignitions and announced campaigns for two newer models, including one associated with an abrupt stop-sale. That’s added more than 2 million units to the over 3 million units the automaker has recalled since the entire ignition turmoil first […] [Read More]

DealerSocket has picked DMEAutomotive as its exclusive call center provider for dealers who use its popular customer relationship management platform. The partnership gives DealerSocket users direct integration with DMEautomotive’s call-center service, MasterCall, and its mobile app, Driver Connect, the companies shared. “I am very pleased to announce this partnership. Our users will hugely benefit from […] [Read More]

IHS Automotive has announced a newly created vice president of automotive marketing and customer management solutions position at the company, and appointed to the role is Steve Had, who comes over from Nielsen Global Automotive. He will lead the team responsible for developing and delivering marketing and communications tools and services for IHS Automotive OEM […] [Read More]

In a message to Auto Remarketing late Friday, General Motors confirmed another widely reported negative development for the domestic OEM — that it issued a stop sale of the Chevrolet Cruze from the 2013 and 2014 model years equipped with 1.4-liter turbo engines. GM spokesperson Alan Adler indicated the bulletin sent to franchised stores late […] [Read More]

An agreement between online shipping marketplace uShip and eBay Inc. has the potential to make it easier for dealers to reach out-of-area and out-of-state vehicle buyers quicker and with less hassle. Announced in early March, uShip-powered delivery options will be incorporated across eBay categories that frequently contain larger-than-parcel goods over 150 pounds and buyer-arranged shipping. […] [Read More]

Based on findings from the Temkin Group — a customer experience research and consulting firm — the three car brands whose dealers offer the highest-rated customer experience are Toyota, Buick and Lexus, with Subaru not far behind. These findings were just part of the 2014 Temkin Experience Ratings, an annual ranking of companies based on […] [Read More]

LeasePlan USA has announced that it has expanded its sales force, adding Mike Zalas to its client acquisition team. Zalas will serve as the vice president of sales, national accounts, where he will be responsible for "delivering high-touch service" throughout the North Central region, the company shared. Zalas brings with him more than 12 years […] [Read More]

The National Highway Traffic Safety Administration said Nissan North America is recalling nearly 1 million units to correct a software issue associated with the airbag system. The vehicles included in the campaign are Nissan’s Altima, LEAF, Pathfinder and Sentra from the 2013 and 2014 models years, the 2013 NV200 also known as the Taxi as […] [Read More]