Eighteen new graduates, who are employees of dealerships nationwide, were announced by NCM Associates this week as the second graduating class of the company’s year-long General Management Executive Program. NCM’s General Management Executive Program consists of a series of two-and-a-half day sessions conducted over 11 months, which the company says are designed to equip current […] [Read More]

Wrapping up an impressive year for the growing certified pre-owned market in Canada, December CPO results marked records for numerous OEMs, as many ended 2012 with double-digit sales increases. One of these  brands was Honda, finishing off 2012 with a 24.1-percent year-over-year lift in CPO sales in December, as it sold  1,768 certified units. And […] [Read More]

Positive customer service reviews could earn auto dealerships an award, as DealerRater announces the launch of its 2013 Dealer of the Year Award Program. This annual program recognizes a select group of dealerships in the U.S. and Canada for outstanding customer satisfaction, as expressed through consumer-posted reviews on DealerRater’s website during the 2012 calendar year. […] [Read More]

The National Automobile Dealers Association named a new president Tuesday evening, appointing California New Car Dealers Association president and chief executive officer Peter Welch to the role. The NADA Board of Directors held a special meeting Tuesday in Dallas, where they unanimously approved Welch as president. He was selected after a nationwide search and will […] [Read More]

As Jack Anderson puts it, a dealer today can’t just be good at one thing. With slimmer profit margins throughout the dealership, each department has to be humming along for the store to find success. “The margins in an automobile dealership in any area have lessened over the years,” said Anderson, the used-vehicle director at […] [Read More]

A company that says female customers account for more than 80 percent of all automotive purchase decisions in North America this week announced a significant expansion of its product offerings to help auto retailers connect with this important market. . On Tuesday, AskPatty.com said it is growing the ways its network of Certified Female Friendly […] [Read More]

In November, Mazda’s certified pre-owned program hit a record dealer enrollment count with 608 stores signed on.   Over at Ford, its CPO leadership talked recently about how dealership participation has improved, and subsequently shared how dealers and other parties have, as national CPO sales manager Todd Fites put it, “embraced the challenge of growing […] [Read More]

The certified pre-owned market reached 1.8 million annual sales for the first time in history and hit a best-ever mark for the second straight year, according to Autodata Corp. In 2012, there were 1.83 million CPO sales, which was an improvement of 5.3 percent — or more than 92,000 units — over the full-year sum […] [Read More]

News hit the stands Tuesday suggesting that 2012 marked the best used-vehicle market in five years, as CNW Research reported that full-year used sales came in at 40.5 million units. However, the jury is still out when it comes to predictions for 2013. But as many industry experts voice expectations for record level new-car registrations […] [Read More]

General Motors announced late last week that it is recalling about 55,000 full-size trucks and vans in the United States to inspect the steering column for a possible defect. GM said it knows of no crashes or injuries related to the condition. If the steering column defect is present, the automaker said one or more […] [Read More]