Mercedes-Benz USA revealed Tuesday that it has set down roots in the newly named Mercedes-Benz Superdome — formerly the Louisiana Superdome — and is now the vehicle of choice among the NFL’s New Orleans Saints. The 10-year agreement provides the OEM with official naming rights to the stadium set to host the 2013 Super Bowl […] [Read More]

AutoNation enjoyed a 3-percent year-over-year hike in its retail new-vehicle sales during September, and leading the increase for the dealer group were domestic sales, which improved double digits. Overall, AutoNation sold 18,670 new cars last month, up 3 percent from September 2010. The retailer has seen a year-to-date increase of 6 percent through the first […] [Read More]

The Office of Defects Investigation within the National Highway Traffic Safety Administration is ramping up its efforts to examine the Saturn Ion after complaints continue to pour in about the discontinued model. Federal officials explained the complaints are connected with faults in the electric power steering system. These faults may cause the system to suddenly […] [Read More]

NCM Associates recently developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement.  NCM chose Reality Based Group, a leader in the customer experience measurement and management space, as its mystery shopping provider partner. Officials stressed the strategic alliance was formed to provide […] [Read More]

Auto Remarketing learned Friday that Mazda North American Operations has a new manager of certified pre-owned and remarketing to replace Eric Watson, who moved on to become group manager of retail marketing and incentives early last month. The new CPO and remarketing head at Mazda is Roger Basa, who spoke with Auto Remarketing on Friday […] [Read More]

The Larry H. Miller Automotive Group announced late last week that it is hosting a grand opening and ribbon-cutting ceremony for a new Chrysler dealership in Albuquerque, N.M., on Tuesday. The event at Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is slated for 1 p.m. MST and will include LHM Group of Companies’ owner Gail […] [Read More]

Mercedes-Benz Canada said it has put a stronger emphasis on its pre-owned business — ramping up everything from wholesale management to facility space to training — and it has resulted in dynamic growth in pre-owned sales the past two years. Auto Remarketing Canada reached out to Mercedes-Benz Canada’s leadership to figure out what exactly drove […] [Read More]

The applause was palpable after the dealers heard the news from Michael Ashton. Jaguar Land Rover North America’s national remarketing, CPO and fleet manager told attendees of the company’s grassroots dealer body meeting that the Land Rover certified pre-owned brand was being brought in house. What he got in response was a rousing wave of […] [Read More]

A new California law signed this week created changes for salvage vehicles that eventually make it onto a dealer’s retail lot. Now any franchised or independent store in California that tries to retail a salvage unit must place a special sticker on the window and include the report from the National Motor Vehicle Title Information […] [Read More]

After seeing the penalty the Washington attorney general levied on an independent dealer last week, attorney Tom Hudson said he’s seen an uptick in these cases recently and that the operation “got off relatively lightly.” Hudson stressed dealers can avoid what happened to RGH Marketing and its owner Robert Hubbard Jr., a former manager of […] [Read More]