NCM Associates recently developed a mystery shopping program to help its clients objectively assess and measure customer experience and implement a road map for improvement.  NCM chose Reality Based Group, a leader in the customer experience measurement and management space, as its mystery shopping provider partner. Officials stressed the strategic alliance was formed to provide […] [Read More]

Auto Remarketing learned Friday that Mazda North American Operations has a new manager of certified pre-owned and remarketing to replace Eric Watson, who moved on to become group manager of retail marketing and incentives early last month. The new CPO and remarketing head at Mazda is Roger Basa, who spoke with Auto Remarketing on Friday […] [Read More]

The Larry H. Miller Automotive Group announced late last week that it is hosting a grand opening and ribbon-cutting ceremony for a new Chrysler dealership in Albuquerque, N.M., on Tuesday. The event at Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is slated for 1 p.m. MST and will include LHM Group of Companies’ owner Gail […] [Read More]

Mercedes-Benz Canada said it has put a stronger emphasis on its pre-owned business — ramping up everything from wholesale management to facility space to training — and it has resulted in dynamic growth in pre-owned sales the past two years. Auto Remarketing Canada reached out to Mercedes-Benz Canada’s leadership to figure out what exactly drove […] [Read More]

The applause was palpable after the dealers heard the news from Michael Ashton. Jaguar Land Rover North America’s national remarketing, CPO and fleet manager told attendees of the company’s grassroots dealer body meeting that the Land Rover certified pre-owned brand was being brought in house. What he got in response was a rousing wave of […] [Read More]

A new California law signed this week created changes for salvage vehicles that eventually make it onto a dealer’s retail lot. Now any franchised or independent store in California that tries to retail a salvage unit must place a special sticker on the window and include the report from the National Motor Vehicle Title Information […] [Read More]

After seeing the penalty the Washington attorney general levied on an independent dealer last week, attorney Tom Hudson said he’s seen an uptick in these cases recently and that the operation “got off relatively lightly.” Hudson stressed dealers can avoid what happened to RGH Marketing and its owner Robert Hubbard Jr., a former manager of […] [Read More]

General Motors and the UAW have come to an agreement. A two-to-one majority of UAW members voted to ratify a new collective bargaining agreement with GM; the vote was 65 percent in favor of the agreement among production workers, and 63 percent in favor among skilled trades workers. This marked the finalization of a tentative […] [Read More]

The production rebound by Toyota Motor Corp. gained even more steam last month as the company reported year-over-year vehicle assembly improvement in Japan and globally for the first time in a year. The company revealed Wednesday that it produced 252,374 units in Japan during August, an 11.9-percent improvement from the same month a year earlier. […] [Read More]

Volkswagen of America announced Wednesday that it plans to open a fifth regional sales office in the Dallas area in an effort to strengthen the company’s relationships with customers and dealers. The company also noted the expansion “will help facilitate future growth and employment opportunities, while better serving the needs of its retail network in […] [Read More]