This year will be the final one Robert Glaser is part of the North Carolina Automobile Dealers Association (NCADA). The organization announced on Tuesday that Glaser — currently chief executive officer and president of the association — will step down effective Dec. 31. Set to replace Glaser in the position is John Policastro, who currently […] [Read More]

In a competitive market with vehicle prices hovering at near-record highs, the reach and influence of online reviews continues to rise. The 2023 Automotive Reputation Report released this week by Reputation found the number of reviews in 2023 rose by 11% year over year to its highest level in the past three years across all […] [Read More]

This dealer news roundup includes developments from both franchised and independent operations with activities happening in the U.S. and Europe. Beginning with Lithia & Driveway, the dealer group announced on Monday that it intends to enter a strategic partnership with Pinewood Technologies and acquire the U.K. motor and fleet management divisions of Pendragon, which the […] [Read More]

Napleton Auto Group ranked as the dealer group most responsive to Internet leads, according to research by Pied Piper. The 2023 Pied Piper PSI Internet Lead Effectiveness Study showed Napleton at the top of the list for the second consecutive year, ahead of Penske Automotive Group and Herb Chambers Auto Group, which tied for second. […] [Read More]

Alan Ram’s Proactive Training Solutions recently announced the results of a partnership with Calldrip to conduct an independent study of 15 random auto dealerships in their database, scoring 1,215 sales calls. The study found what the companies called a “vital missing link.” as the customer’s vehicle trade was discussed only 14% of the time. However, […] [Read More]

Sarchione Auto Group has acquired Charles Auto Family, a Chevrolet dealership in Garrettsville, Ohio with a long history. The addition is Sarchione’s sixth new-car dealership, adding to its stores in the Akron-Canton area. It also owns a pre-owned dealership in the area. Charles Auto Family has been in business since 1957, Garrettsville and the greater […] [Read More]

Large dealer groups have long been spending money to acquire new dealerships – that’s how they became large dealer groups in the first place. Now, though, they’re directing some of that money in another direction by investing in companies that create technology designed to help those dealerships succeed. Three dealer groups — Mills Automotive Group, […] [Read More]

While car shoppers find buying a new car quite easy, they still find the process is taking too long, according to the latest research by CDK Global. The company’s latest Ease of Purchase Scorecard found that 83% of the consumers surveyed said it was easy to buy a car, but their satisfaction fell sharply — […] [Read More]

Online used-car retailer Carvana has adopted a Texas Department of Motor Vehicles tool designed to make the car-buying process more efficient. The electronic odometer and sales disclosure process is available through TxDMV’s webDEALER system. Carvana, the largest auto dealer to adopt the e-odometer process in Texas, said the e-odometer feature has helped it eliminate unnecessary […] [Read More]

Hertz is looking for a new leader. Paul Stone will step down as Hertz’s chief operations officer and president effective Sept. 30 to “pursue opportunities in the retail sector, where he began his career,” the rental car giant announced today. Stone will remain with the company through the end of October to assist with the […] [Read More]