CarGurus has appointed Jennifer Hanson as its new chief people officer, effective Sept. 30, citing her 20-plus years of experience in human resources, employee benefits and law. In a news release, the company said Hanson will lead its People and Talent team in advancing organizational strategies, talent development and engagement to drive business performance. “CarGurus’ […] [Read More]

Carvana has teamed up with the Professional Pickleball Association for the Road to the Finals sweepstakes, a contest that gives PPA fans a chance to win one of two vehicles provided by the online used-car retailer and a trip to the CIBC PPA Finals, coming up Dec. 4-9 in San Clemente, Calif. The sweepstakes will […] [Read More]

Eric Fifield might not officially be a coach, but the chief revenue officer of EFG Companies offered a bit of pep talk for dealerships stemming from research that showed major missteps when handling online consumer vehicle inquiries. Fifield reviewed the project findings and how dealerships can learn from these discoveries during this episode of the […] [Read More]

An Alabama dealership took a day this week to show it cares. On Tuesday, Howard Bentley Buick GMC in Albertville, Ala., joined with United Way of Marshall County in its Day of Caring for the fifth consecutive year. The communitywide initiative connects volunteers and resources with local agencies and schools needing support. Howard Bentley Buick […] [Read More]

Kirsten Von Busch, who is director of product marketing at Experian Automotive, made another appearance on the Auto Remarketing Podcast. This time, Von Busch elaborated about a special report Experian Automotive compiled about vehicle buying habits by generation. Von Busch, who also is part of the speaker faculty on deck for Used Car Week, explained […] [Read More]

Similar to a project recently orchestrated by EFG Companies, Car Wars released an industry report on Monday covering insights fueled by artificial intelligence involving dealerships’ interactions with potential customers. Using Car Wars’ AI-fueled Mystery Shop solution, the company’s data analysts conducted research on thousands of dealership calls to examine communication and phone skill trends across […] [Read More]

Lithia & Driveway’s massive dealership portfolio continues to grow. The giant auto retailer added three more stores to its holdings with the acquisition of Duval Acura and Duval Honda in Jacksonville, Fla., and Subaru of Gainesville in Gainesville, Fla., from Duval Motor Company. The locations are the first in those markets for Lithia, which operates […] [Read More]

The results of Pied Piper’s 2024 PSI Service Telephone Effectiveness Study bear little resemblance to those of last year. At the top of the new list, which ranked 20 dealer groups by their efficiency and quality of service telephone calls in quickly and easily setting up a service appointment from the customer’s perspective, is Serra […] [Read More]

With the current supply/demand dynamics in the automotive retail sector, sales margins can be razor thin. Maximizing profitability increasingly hinges on optimizing the less conspicuous yet crucial aspects of a dealership’s operations. One such cornerstone is the parts and service department, a vital revenue stream that is sometimes overlooked in favor of the primary focus […] [Read More]

CarMax’s advertising and promotions departments have been busy. The national used-car retail giant announced two big promotional pushes in the past week, affiliating itself with a blockbuster movie and a minor league baseball team. The movie is “Beetlejuice Beetlejuice,” which opens in theaters this week, and in partnership with Warner Bros. Pictures, CarMax is launching […] [Read More]